Not sure what my problem is and can't find help anywhere!?!

[tyler1077]

Hey yall ! I am having a small problem. I recently update to the Vista SP2. It seems like after this installation I am having problems with my network. I can not get my Itunes connected to the store and I could not get a program for my Blackberry to update. I have tried and tried all kinds of stuff and I am really not sure what to do. As I was running some tests on my command prompt I got the System Error 53 message. Maybe yall can point me in the right way rather then me just googling everything and getting tons of different ways. I thought I would include this if this will help. Thanks to all in advance!!

I have uninstalled Mcafee, Re-installed Itunes, all sorts with no avail. So I am completely frustrated.


I have posted this in Vista Forums and can't get any help there and I have been on this site before and always get my problems fixed here! So I am back!!


C:\Windows\system32>ping dns
Ping request could not find host dns. Please check the name and try again.


C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : TylerG-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.tn.comcast.net.

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : 0061013.lodgenet.net
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1D-72-6C-B3-E1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-21-00-45-40-0C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::684e:7928:8bbf:4ae8%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 16, 2009 6:54:23 PM
Lease Expires . . . . . . . . . . : Friday, July 17, 2009 6:54:22 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 268443904
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-22-BD-1B-00-21-00-45-40-0C

DNS Servers . . . . . . . . . . . : 68.87.68.166
68.87.74.166
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.0061013.lodgenet.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3877:9f0a:ba09:62a4(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3877:9f0a:ba09:62a4%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

:confused:confused:confused

[ITTomas]

You can try the following:

http://support.microsoft.com/kb/258832

[tyler1077]

Didn't really get me anywhere.

[Geminiione]

have you tried unplugging your router counting to ten and then plugging it in again. your system is getting an ip address but can not get past the router. it sounds like it might be router issue

[tyler1077]

have you tried unplugging your router counting to ten and then plugging it in again. your system is getting an ip address but can not get past the router. it sounds like it might be router issue

Well I have messed with the router and still cant figure anything out. Is there anything I could change on the route website?

[Geminiione]

try pinging google.com and post the results here.

[tyler1077]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping google.com

Pinging google.com [74.125.45.100] with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=18ms TTL=51
Reply from 74.125.45.100: bytes=32 time=20ms TTL=51
Reply from 74.125.45.100: bytes=32 time=20ms TTL=51
Reply from 74.125.45.100: bytes=32 time=19ms TTL=51

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 19ms

C:\Windows\system32>

[Geminiione]

are the only sites you have trouble with the ones you listed already or are there others?

[tyler1077]

I don't have any problems with sites its up dates on itunes and things from adobe air with twitter apps. I also couldn't get my mcaff (sp) virus thing to reload and update.

[Geminiione]

why don't we try this. uninstall mcfee and install a different AV. your current AV if it is the suite is known to cause connection issues. we can try that and see if the issue changes or stays the same. there are many free AV apps you can use on this site

[tyler1077]

See I deleted all my virus stuff because I thought it could be that. So I have no ideas what else to do.

[Geminiione]

uninstall using the instructions at this site as it doesn't always come out cleanly.
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

[tyler1077]

Okay, did that. Don't think I got anywhere with it either. Could it be something with SP2 ? That or I had to reset my router settings because I forgot my password and it seems around there when all this started happening.

[tyler1077]

Geezeeeee, I wanted a weather app on my desktop so I download Weatherbug. Same things as everything else, can't find a connection. I reset/reinstalled my TCP/IP last night and that didn't seem to do anything. I also tried to re-download SP2 but it wouldn't let me because I already had it installed. Should I wipe my computer and start fresh or what? Someone has to have some ideas. I have spent to many hours searching and trying stuff.

[Geminiione]

can you connect to router and see if that system is connecting? should be list of all systems connected to it. can you also please do an ipconfig again and post it here. thnx

[tyler1077]

Yes, router seems to be fine.



Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
Link-local IPv6 Address . . . . . : fe80::684e:7928:8bbf:4ae8%10
IPv4 Address. . . . . . . . . . . : 192.168.1.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.tn.comcast.net.

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 17:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:201f:242c:ba09:62a4
Link-local IPv6 Address . . . . . : fe80::201f:242c:ba09:62a4%13
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

[Geminiione]

Ok your now getting an ip address which is more then you getting before. so the reinstalling tcp/ip has worked for that. now as for your current issue, can you connect to any websites? go to the command window and type"ping google.com" without the quotes, and post the result here please.

[tyler1077]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>Ping google.com

Pinging google.com [74.125.67.100] with 32 bytes of data:
Reply from 74.125.67.100: bytes=32 time=23ms TTL=50
Reply from 74.125.67.100: bytes=32 time=25ms TTL=50
Reply from 74.125.67.100: bytes=32 time=19ms TTL=50
Reply from 74.125.67.100: bytes=32 time=22ms TTL=50

Ping statistics for 74.125.67.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 25ms, Average = 22ms

C:\Windows\system32>

[Geminiione]

do you have windows firewall on? if you do turn it off and try to connect with the apps your having trouble with. you can do that by going to your network connection and properties/advanced.

[Digitalocksmith]

Are you using VM Ware or Virtual PC?

Just establishing the reason for your tunnel interface connections listed in IPCONFIG......If you are, and you want to continue running this software then these connections need to remain.

It may also be a result of activation of TCP/IPv6 Teredo Tunneling in Vista.

To disable Teredo in Vista run through the steps outlined below and see if connection issues improve.

Disable windows firewall whilst trouble shooting just to be sure......make sure no firewalls exist in any AV security suites you may/may not be running (ie AVG or Kaspersky).

http://www.mydigitallife.info/2007/09/09/h...eling-in-vista/


Regards

[tyler1077]

Okay, my firewall is off and it looks like that doesnt have any effect on anything. I went through the Command Prompt steps to turn off Teredo. Still nothing. I am not running any virtual PC or anything.

[Digitalocksmith]

What happens when you disable internet protocol IPv6

http://www.mydigitallife.info/2007/09/09/disable-and-turn-off-ipv6-support-in-vista/

[tyler1077]

What happens when you disable internet protocol IPv6

http://www.mydigitallife.info/2007/09/09/disable-and-turn-off-ipv6-support-in-vista/

Well, I did that and I am not noticing anything as a result. Still the same problems.

[Halo]

Hi

Please name all the security software you have installed on your PC, even ones you may have tested and didnt like then removed, and if it was a shop bought one from say DELL, HP etc did it come with Norton as a trail?

What if any error messages does iTunes give you when you try to connect?

Do you have any popup blockers installed, if so uninstall them.

Check in Services, that the Apple "Bonjour Service" is started and automatic, if not start it and then set the Startup Type to Automatic, reboot and try again.

Maybe worth flushing the local DNS Cache: to do this you need to click Start and type cmd in the start search box and then right click and choose run as administrator the cmd icon, then at the cmd prompt type ipconfig /flushdns and hit enter, do this twice.


Run the iTunes diagnostic from Help > Run Diagnostic, all we need is the network test, so untick the others, then save and attach (http://forums.majorgeeks.com/showthread.php?t=86880) the log.

[tyler1077]

Hi

Please name all the security software you have installed on your PC, even ones you may have tested and didnt like then removed, and if it was a shop bought one from say DELL, HP etc did it come with Norton as a trail?

What if any error messages does iTunes give you when you try to connect?

Do you have any popup blockers installed, if so uninstall them.

Check in Services, that the Apple "Bonjour Service" is started and automatic, if not start it and then set the Startup Type to Automatic, reboot and try again.

Maybe worth flushing the local DNS Cache: to do this you need to click Start and type cmd in the start search box and then right click and choose run as administrator the cmd icon, then at the cmd prompt type ipconfig /flushdns and hit enter, do this twice.


Run the iTunes diagnostic from Help > Run Diagnostic, all we need is the network test, so untick the others, then save and attach (http://forums.majorgeeks.com/showthread.php?t=86880) the log.

Okay, Im not honestly sure what my HP came with, maybe Nortons? But it is gone. I downloaded Mcaffe because I got a free code from my internet provider but it has been deleted and completely uninstalled with the uninstall tool.

Itunes could not connect to the Itunes Store. The network connection timed out. Make sure network settings are correct and your network connection is active, then try again. That is the error message.

I have adblock plus and better privacy installed on my Firefox via add-ons. I will disable them and see if it has any effect with other connections.

The Bonjour service was running and is set to automatic.

I just did the CMD prompt.

I have attached the Itunes log.

[Halo]

Hi

Even when you uninstall Norton its not all removed so run this tool Norton Removal Tool (http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html)

Your version of iTunes is out of date, do uninstall run Ccleaner (http://majorgeeks.com/download4191.html) to get rid of any left overs ( run the cleaner and registry tools, and run the registry one until nothing is listed) and then re-install the lastest x64 version 8.2.1.6 (http://appldnld.apple.com.edgesuite.net/content.info.apple.com/iTunes8/061-6718.20090715.MJwE3/iTunes64Setup.exe)

As you seem to be running off WiFi at present, if possible plug in to the modem/router via ethernet and check can you connect.

Do you need to be running via a proxy? disable to test http://support.apple.com/kb/TS1490 Just had another look and HTTP Proxy: 127.0.0.1:8080 is localhost, have you had malware reciently? or have you scanned for malware, especially if you have not setup any proxy.


enable TLS1.0 support as yours is disabled http://support.apple.com/kb/TS1470


Then see how you go, maybe worth a reboot after all that lot.

[tyler1077]

Hi

Even when you uninstall Norton its not all removed so run this tool Norton Removal Tool (http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html)

Your version of iTunes is out of date, do uninstall run Ccleaner (http://majorgeeks.com/download4191.html) to get rid of any left overs ( run the cleaner and registry tools, and run the registry one until nothing is listed) and then re-install the lastest x64 version 8.2.1.6 (http://appldnld.apple.com.edgesuite.net/content.info.apple.com/iTunes8/061-6718.20090715.MJwE3/iTunes64Setup.exe)

As you seem to be running off WiFi at present, if possible plug in to the modem/router via ethernet and check can you connect.

Do you need to be running via a proxy? disable to test http://support.apple.com/kb/TS1490 Just had another look and HTTP Proxy: 127.0.0.1:8080 is localhost, have you had malware reciently? or have you scanned for malware, especially if you have not setup any proxy.


enable TLS1.0 support as yours is disabled http://support.apple.com/kb/TS1470


Then see how you go, maybe worth a reboot after all that lot.

WOW, the proxy thing did the trick. Itunes worked and I have tested other applications and they have worked. Now the question is, with proxy disabled, is it safe to run or what is the next step?

[Halo]

Hi great stuff.

I dont know what added that Proxy line, check your ISP to see if they have setting up your connection with a Proxy, but dont think they will as you you are connecting ok to internet and now via iTunes, this issue is fixed.

I have a feeling this is left over from a malware infection, so if you had any of late, then do run the Read and Run Me guide in the Malware forum and then start a new thread their, attach the logs requested and get the malware folk to have a look, but as you disabled the proxy then this is likely to be doing nothing now, but well worth a malware experts review.