Need help with malware removal

What happens when you try to install programs in normal boot mode? You only said you had to download in safe mode. What exactly is wrong with trying to run in normal boot mode? Have you tried booting in normal mode with your internet connection unplugged?

You need to try all steps in the READ ME. Some of them do not require installations. MGtools does not require a true installation. It is a self extracting ZIP file that just automatically runs the program. Have you tried ALL steps in the READ ME including MGtools?

If you cannot run anything and cannot get us any logs, then the answer will be quite simple and that is reinstall since we cannot begin to help you without any information.

 

You should try to run MGtools.exe as requested. It does not require a Windows install.

 

Yes! That is why we want those steps followd.


Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the software as requested in step 1 of the READ ME:
J2SE Runtime Environment 5.0 Update 1
J2SE Runtime Environment 5.0 Update 3
SelectRebates


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)
O2 - BHO: (no name) - {5EF6C73F-368A-4547-BEBB-BE119C8FD852} - C:\WINDOWS\System32\awtsRkJC.dll (file missing)
O2 - BHO: (no name) - {A8A7FF51-B059-4B41-A3F5-2601A3B52420} - C:\WINDOWS\System32\kHARIBSI.dll (file missing)
O2 - BHO: (no name) - {D1EA5E0F-BFF7-4314-8127-485EE8C81AD9} - C:\WINDOWS\System32\urqQklME.dll (file missing)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [msxct] msxct.exe
O4 - HKLM\..\Run: [stuu8sp4] C:\WINDOWS\System32\stuu8sp4.exe
O4 - HKLM\..\Run: [Windows DLL Loader] C:\WINDOWS\RUNDLL16.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [08cab29f] rundll32.exe "C:\WINDOWS\System32\qxtpgfod.dll",b
O4 - Startup: PowerReg Scheduler V3.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O20 - Winlogon Notify: mljjggf - mljjggf.dll (file missing)
O20 - Winlogon Notify: xxyvTJCt - xxyvTJCt.dll (file missing)
O20 - Winlogon Notify: __c0055D04 - C:\WINDOWS\System32\__c0055D04.dat (file missing)
O23 - Service: Windows Packet Driver (packet) - Unknown owner - C:\WINDOWS\System32\packet.exe (file missing)

And optionally I suggest you fix the below since they should not always be running. In fact I suggest that you uninstall Optimum Online net guide unless you really use it.
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Optimum Online] C:\Program Files\Optimum Online\Netsurf.exe -tray
O4 - Startup: LimeWire On Startup.lnk = C:\Documents and Settings\Christopher Camesas\My Documents\LimeWire\LimeWire.exe

After clicking Fix, exit HJT.





Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

This is a kids game. Did one of your kids install it? If you don't need it then just uninstall it. You need to put the CD into the drive inorder to uninstall it.

What exactly is slow? Boot up, shutdown, all normal operations, surfing, all websites or certain websites, downloading?????

I need the ComboFix log as Abri stated? Do not run it again? I want to see the log from the last run. The MGlogs.zip file logs are clean.

 

Running MGtools.exe is not supposed to bring up HijackThis. My cleaning steps (in message # 8) said to double click on C:\MGtools\analyse.exe that is how you bring up HijackThis. Running MGtools.exe is a self extracting and executing program that installs all the tools and then automatically runs the C:\MGtools\GetLogs.bat programs which silently runs all of the scans and puts the logs into the C:\MGlogs.zip file.


Your logs are clean.


If you are not having any other malware problems, it is time to do our final steps:

1. You can uninstall SUPERAntiSpyware now.
2. We recommed you keep Malwarebytes Anti-Malware as a scanner. It uses no resources except a little disk space until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\cf" /u
     • Notes: The space between the cf" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\cf folder from combofix.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
8. Go to add/remove programs and uninstall HijackThis.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!