Hello, I desperately need help

dear forum,

i come crawling to you humbly in need of assistance. i apologize for my ignorance and inexperience and hope ive managed not to break any forum rules...yet.

i have read READ ME FIRST thread, but have not been able to get very far.
i cannot find the AntiVir quarantine folder or anything like that in either Explorer or AntiVir.
i ran CCleaner, but nothing seems to have happened.
i cannot see if my windows xp home is 16 or 32 bit

my problem:
i started my pc today and AntiVir went mad. i have about 5 pop-ups from AV open permanently now. if i click okay/action it comes right back. i seem to have the following malwares:
W32/Infector.Gen2
HTML/Crypted.Gen

my browser (firefox, chrome even netscape) keeps crashing, as well as windows explorer. i have already been getting error messages like this for a few days, but thought nothing of it: "dwwin.exe ... 0x00172058 refers to 0x08a50014 ... something couldnt be executed ... click okay to cancel application." im german american, living in germany, so half my pc's stuff is in german, making the matter even more difficult to solve.

dear forum, thank you so much for reading this and thank you for considering a reply. im afraid i can only offer warmest thank yous and some help in the german language in exchange. ...and good kharma.

thanks again

 

hello and thank you for your time,

it seems that in my panic i overlooked the last step. i have now followed all the steps listed in Windows XP Cleaning Procedure except for the very last, since it lists Vista programs.

as instructed, i downloaded the tools and performed scans. i started with Spyware Doctor, which froze my computer completely at 3%. i had to shut it down by turning off the power. after rebooting, it seems to be functioning like AntiVir, popping up malware messages, but when i tried to perform another system scan, it froze again.

next, i tried ComboFix, which complained about AntiVir still running, which i cant seem to be able to turn off. it seemed to start, but froze. it was displaying the following status (this is a literal translation from german): "attempting to create system restore point." as everything froze along with it again, i had to pull the plug again.

MalwareBytes: i couldnt rename it because this time i couldnt open Explorer anymore. my browsers also werent functioning (im surprisd and glad they are now). like with the others, my stuff froze completely and inspite of restarting two or three times, i couldnt use any application on my pc last night anymore.

this morning, i ran RootsRepeal, which to my delight was short and successful. since everything else failed, im assuming there are no other logs for me to attach. the only other log i could find was an AntiVir update-fail, but i attached it nonetheless. (i looked thru the folders of the app's, but there seem to be no log-files in either the main folder or log folder)

since my stuff seems to be working somewhat right now, should i try running all the programs again?

thank you so much

 

hello again,

thank you for your time and patience. nothing works.
-SUPER-Anti-Spyware freezes at setup and when i try to run it nonetheless, it stops after its first detection. it seems to freeze, make no progress, though the "Elapsed Time" keeps running.
-sorry, i did run MGTools before and eventually my sh*t froze. it seems that, depending on what programs i use, my pc runs 5-10 mins before it completely freezes.

i'll try everything again, but its very frustrating and time-consuming. i am, however, expecting the worst, so i have these basic questions:
-if i burn files on dvd, will they be infected?
-if i move stuff to an external hard drive, will that become infected and ruin the other stuff thats already on there?
-is completely re-installing windows an option?
-i have heard of stories where aggressive viruses damaged the hardware beyond repair. does this actually happen and, if yes, may that happen in my case?

thanks again

 

hello again,

i tried rebooting in safe mode, but that failed. ever since, my computer doesnt start windows at all anymore. i am getting this error message: "...cannot be started because \windows\system32\config\system is missing or damaged."

i insert the windows cd, attempting to first repair, then reinstall, but i get another error message that goes something like this:
"BAD_POOL_CALLER
. . .
Technical Data:
*** STOP: 0x000000c2 (0x00000043, ..."

since i had already begun downloading kaspersky rescue disk, i burned it and stuck it in my pc and im happy to see my pc doing something again, but i dunno if its any use any more. i also dont really know what im doing. im trying to do researcg, but as an inexperienced layman, sh*t takes time.

so its scanning right now and it wont be done before i go to work. if it fails and i cant repair my computer, i suppose ill try the other two cd's youve suggested and see how much people would want for coming here and personally inspecting the machine.

thanks again for all your support. i hope next time i post, i will have something positive to announce.

cheers

 

hello again and sorry for bumping,

i ran kasperski and then tried to reboot. now im getting this again: "...cannot be started because \windows\system32\config\system is missing or damaged."

i tried repairing/reinstalling windows off the cd, i get a blue screen that says Windows Setup, but otherwise remains blue.

when i boot off of the kasperski cd, i get a linux desktop, where i can go online from, but i cant access any of my drives or find anything regarding repairing windows.

yeah...any suggestions left?

thank you for reading

 

okay, okay, look, im really sorry for being daft, but i cant seem to do snap in linux. i downloaded the .exe file from the page you kindly provided me with, but how will i run that file in linux? i am prompted to "open with" and "open selected file with," but ive no idea with what, how and where i would find that file or application.

i cant do the manual repair because whenever i do make it to a seemingly functioning repair menue, i am asked for numbers and cant type in entire commands.

dude, thank you. seriously.