Check After Removal Of Avg Antivirus 2011

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jashale, Nov 28, 2015.

  1. jashale

    jashale Private E-2

    I have followed the Malware Removal tutorial. The windows firewall service is missing. There are other problems still. The system is still acting strange. Any advice on Malware removal is the first priority. The second priority is repair of the systems.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Activate the free trial for Hitman Pro and have it remove all that it's finding.

    You did not attach the correct log for RogueKiller. Follow the instructions again to see how to obtain a log in .txt format and attch it in your next post.


    Now run Repair_Windows.exe <<< by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    Now select the + Repairs tab.
    Then click the + Open Repairs button down on the bottom right.
    This will automatically begin a registry backup, so wait for it to complete and when it finishes, you will see a list of many possible different repairs and they are all selected by default. At the bottom of this form there is a not so obvious Unselect All Repairs check box which is to the right of a check box with a green check mark in it. Please click the Unselect All Repairs box. The green check mark box is to Select All Repairs. The ony way you see what these boxes are is when your mouse hovers over them.
    Now select the following repair options ( the numbers at the begin are the current repair numbers but this is subject to change.)

    01 - Reset Registry Permissions
    02 - Reset File Permissions
    03 - Reset Service Permissions
    04 - Register System Files
    05 - Repair WMI
    06 - Repair Windows Firewall
    10 - Remove Policies Set By Infections
    13 - Repair Network
    14 - Repair Proxy Settings
    15 - Repair Windows Updates
    21 - Repair MSI (Windows Installer)
    23 - Repair File Associations (12 )
    26 - Restore Important Windows Services
    27 - Set Windows Services To Default Startup

    Now on the right side under the When Repairs Complete title, check the box for Restart/Shutdown System and then make sure the Restart System radio button is enabled not the Shutdown System button.
    Shutdown any other programs that you are running now before continuing.
    Now click the Start Repairs button at the lower right.
    Be patient while the tool repairs the selected items.
    It should reboot automatically when finished. If it does not then reboot it yourself.


    Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know how things are running.
     
  3. jashale

    jashale Private E-2

    Things are getting better after following your instructions. The windows firewall service is back. However, I am still having trouble with the windows update, getting error code 8024402C.

    The requested logs are attached.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You have a Poweliks infection.... run the below and we will soon clear it up....


    Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

    Note: Make sure you download the correct version for your PC. Only the correct version will work.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
  5. jashale

    jashale Private E-2

    Thank you for your help!

    Here is the next set of logs.
     

    Attached Files:

    Kestrel13! likes this.
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    NOTE: This script was written specifically for this user for use on this particular computer. Running this on another machine may cause damage to your operating system.
    Download Fixlist.txt

    Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

    • You should now have both fixlist.txt and FRST64.exe on your Desktop.
    • Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
    • Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
    • Click the Fix button just once and wait.
    • Your computer should reboot after the fix runs.
    • Reconnect your internet connection after reboot so you can come back here to continue.
    • The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

    Re run RogueKiller (just a scan) and attach log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:



      • Fixlog.txt
      • C:\MGlogs.zip
    Please attach the above two log first before you continue with the below.
    Also at this point, I want to double check the status of Poweliks by having you run another scan with FRST like in my last message and attach the new FRST.txt and Addition.txt logs.
     

    Attached Files:

    Last edited: Nov 29, 2015
  7. jashale

    jashale Private E-2

    I messed up the sequence a little. I forgot to shutdown my internet connection when I ran the Fix in FRST64.exe. So I ran it again following your instruction verbatim. Therefore, you will find two Fixlog.txt files.

    Again, thank you for the help. I appreciate it. This been beyond my capabilities of killing malware alone.
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can delete these left over from avg:

    • C:\Program Files (x86)\AVG
    • C:\ProgramData\Avg
    How are things running now?
     
  9. jashale

    jashale Private E-2

    Windows update is working again. Windows firewall service is up and running. The computer seems to be back to a healthy state.

    Thank you. Is there anything else I should do?
     
    Kestrel13! likes this.
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I am pleased to hear everything is running nicely again ; - )

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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