Firefox, Chrome, Ie Can't Connect To Internet

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Klbreeze529, Feb 6, 2016.

  1. Klbreeze529

    Klbreeze529 Private E-2

    Hi,

    I noticed the laptop was running slow for a while--maybe a month? I am not the only person who uses this laptop. Yesterday I was unable to connect to the internet through Firefox, Chrome, or IE. I ran an Avast scan and it looked like it found something and moved it to the chest. Then I rebooted and it ran another scan but I am not sure if the found threats were deleted.

    I followed the instructions in the malware removal/clean procedures and I will attach the log files. I was unable to install Malwarebytes and I attached a screenshot of the error. I also received and error when MGTools was running. It said nslookup.exe was unable to start correctly. I cannot attach another file but I will attach it to the next post if it will allow me.

    I can connect to the internet only through Avast SafeZone.

    I appreciate all your help,
    Karen
     

    Attached Files:

  2. Klbreeze529

    Klbreeze529 Private E-2

    This is the screenshot of the error when MGTools was running.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You have a ShopperZ infection which corrupts some Windows System files.

    We are going to run the Windows System File Checker program.

    • Hold down the Windows Logo key while also pressing the r key ( Windows + r ).
    • This should open the Run dialog box. Type c:\windows\system32 into the Open: box and click OK.
    • This should open up a Windows Explorer window with the system32 folder shown.
    • Scroll down in this window until you see the cmd.exe file ( should have a little black command prompt window icon ).
    • Right click on cmd.exe and select Run As Administrator. If you get prompted about running this, just approve it.
    • Now in the command prompt window type the below and click OK. Note: There is a space after the sfc.
      • sfc /scannow
    • This runs System File Checker which looks for missing or corrupted system files and attempts to replace/repair them from files on your hard disk or from the CD if necessary. So it will ask for the Windows CD if it needs it.
    • When it finishes, you should just see the command line prompt return.
    • Reboot your PC after this has finished running.

    Let me know if you were able to get this to run or not. Either way, please continue on with the below instructions.

    Please download the latest version of FRST the below link.

    Farbar Recovery Scan Tool and save it to your Desktop.

    Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
  4. Klbreeze529

    Klbreeze529 Private E-2

    I ran the Window System File checker and it stopped with an error about 60% and I have attached a screenshot. I ran frst and attached the logs as you requested.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Download the attached fixlist.txt file found at the bottom of this message and save fixlist.txt on your Desktop. Make sure you save it as a .txt file.

    • You should now have both fixlist.txt and FRST64.exe on your Desktop.
    • Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
    • Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
    • Click the Fix button just once and wait.
    • Your computer should reboot after the fix runs.
    • Reconnect your internet connection after reboot so you can come back here to continue.
    • The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and
    select Run As Administrator).

    Then attach the below logs:
    • Fixlog.txt
    • C:\MGlogs.zip

    How are things working now?
     

    Attached Files:

  6. Klbreeze529

    Klbreeze529 Private E-2

    Attached are the files requested. I am able to use Firefox now.
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • For Windows 8 and 8.1 system restore see this link: Win 8 System Restore - How to enable/disable
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  8. Klbreeze529

    Klbreeze529 Private E-2

    I followed all the steps and the computer seems to be working fine. Yay!! :) I have also gone through the information about how to protect yourself from malware.

    Although I understand you cannot say specifically how this computer got this malware/virus, I wonder if you know what behavior/web sites/downloads usually cause this specific problem?

    I appreciate all your help and
    Thank you!
    Thank you!
    Thank you!
    Thank you!:D
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely.
     

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