Help With Adware Hicosmea.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by masuka, Jun 30, 2016.

  1. masuka

    masuka Private E-2

    Hello,

    I've tried to remove Adware Hicosmea many times without any luck. Wondering if anyone has similar experience? Attached is the log from last Malwarebytes scan.

    Thanks in advance,
    Belle
     

    Attached Files:

    • M.txt
      File size:
      1.3 KB
      Views:
      6
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you rerun MalwareBytes does it still report it?
     
  3. masuka

    masuka Private E-2

    I've run the scan many times. It returns. :(
     

    Attached Files:

    • M.jpg
      M.jpg
      File size:
      97.2 KB
      Views:
      4
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  5. masuka

    masuka Private E-2

    Follow through the steps. No adwares were found after all the scans. Attached is MGTool Log.
     

    Attached Files:

  6. masuka

    masuka Private E-2

    Forgot to attach RogueKiller Log. It found something called pum.policies.
     

    Attached Files:

    • R.txt
      File size:
      3.2 KB
      Views:
      2
  7. masuka

    masuka Private E-2

    So, will it be a good idea to enable UAC after all? Thanks, Belle
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I would like to see the Hitman log, please.
     
  9. masuka

    masuka Private E-2

    Hello, I don't remember seeing the Hitman log after scan. How can I retrieve it?
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just run it again and attach it when you are done.
     
  11. masuka

    masuka Private E-2

    Got it. Will do that when I am back to work next Tuesday.
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    OK...we'll be here.
     
  13. masuka

    masuka Private E-2

    Hello, ran the scan and here is the log. Thanks!
     

    Attached Files:

  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista,Seven,Eight or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 and 10 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
  15. masuka

    masuka Private E-2

    Here are the logs after running the scan. Thanks again.
     

    Attached Files:

  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run MBAM again and attach a new log.
     
  17. masuka

    masuka Private E-2

    Here is the MBAM log. Thank you!
     

    Attached Files:

    • M.txt
      File size:
      1 KB
      Views:
      2
  18. masuka

    masuka Private E-2

    By the way, should I quarantine the virus that were found now?
     
  19. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    MBAM is a clean log. What malware issues are you still having if any?
     
  20. masuka

    masuka Private E-2

    Like Key Found on Adwc: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA}
     
  21. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, you can delete that. Anything else?
     
  22. masuka

    masuka Private E-2

    Can I enable UAC now? Thank you so much for all your kind help.
     
  23. masuka

    masuka Private E-2

    Do I need to perform " Toggle System Restore" on my work pc?
     
  24. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  25. masuka

    masuka Private E-2

    Copy that. Thanks a ton!
     
  26. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.
     
  27. masuka

    masuka Private E-2

    Hello, sorry to bother you like this again. but it's made a comeback. :( Is it my computer that vulnerable? Not sure what I did wrong.. some of Microsoft Updates failed while installing a few days ago
     

    Attached Files:

    • M.txt
      File size:
      1.3 KB
      Views:
      5
  28. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista,Seven,Eight or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 and 10 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
  29. masuka

    masuka Private E-2

    Here are the logs. Thanks!
     

    Attached Files:

  30. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun MBAM and attach the new log.
     
  31. masuka

    masuka Private E-2

    Ran the scan yesterday and here is it log. Thanks!
     

    Attached Files:

    • M.txt
      File size:
      1.3 KB
      Views:
      4
  32. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Hummm......rerun both RogueKiller and Hitman and attach the resultant logs.
     
  33. masuka

    masuka Private E-2

    Logs are attached. Thanks!
     

    Attached Files:

  34. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Both of those logs are clean. Did MBAM remove the two reg. keys?
     
  35. masuka

    masuka Private E-2

    Clean of Hicosmea? I am not sure if MBAM removed anything, should I run the scan again?
     
  36. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have to have it clean the malware off from the scan, Yes, run it again and attach the log. Make sure you quarantine anything it finds.
     
  37. masuka

    masuka Private E-2

    It seems my pc still has it :( I quarantine both adwares after the scan. Why it keeps coming back?
     

    Attached Files:

    • M.txt
      File size:
      1.3 KB
      Views:
      3
  38. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  39. masuka

    masuka Private E-2

    Finished the scan and it's found no threads.
     

    Attached Files:

  40. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let me consult with my colleagues. I will get back to you.
     
  41. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    While I wait on my associates, let's do this:

    Please download SystemLook from one of the links below appropriate for your operating system and save it to your Desktop.
    Download 32 Bit

    Download 64 Bit
    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :reg
      HKCU\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{3050F406-98B5-11CF-BB82-00AA00BDCE0B}, , [f4d2b9690b8fed49a2b3e8eec83a40c0],
      
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
     
  42. masuka

    masuka Private E-2

    It seems to be okay now? So, after quarantine the malwares, the chance of it's returning is high? (judging by my recent scans) or I have hidden computer issue? Thanks!
     

    Attached Files:

  43. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    While I wait on my associates, let's do this:

    Please download SystemLook from one of the links below appropriate for your operating system and save it to your Desktop.
    Download 32 Bit

    Download 64 Bit
    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :reg
      HKCU\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{3050F406-98B5-11CF-BB82-00AA00BDCE0B}
      
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt.


    Do it again as I have modified the search.
     
  44. masuka

    masuka Private E-2

    Here is the SystemLook log again. Thanks!
     

    Attached Files:

  45. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Reboot and rerun MBAM and attach the log.
     
  46. masuka

    masuka Private E-2

    Follow the instruction and here are the logs/findings. Hicosmea still in registry
     

    Attached Files:

  47. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Crap.

    Please download the latest version of FRST the below link.
    Farbar Recovery Scan Tool and save it to your Desktop.

    Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
  48. masuka

    masuka Private E-2

    Ran the scan and here are the logs. Thanks for looking into them!
     

    Attached Files:

  49. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    How is it affecting your system. Is it when you are surfing and if so what browser?
     
  50. masuka

    masuka Private E-2

    Can you kindly explain what Farbar scan logs tell you about my PC? anything wrong? It seems to slow down upon opening apps and also load new windows while browsing online. I am using firefox. Thanks!
     

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