Slow Laptop And Pc Cleaner Pro

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by welshrich, Sep 25, 2016.

  1. welshrich

    welshrich Private E-2

    Hi there,
    I could do with some guidance on how to clean my laptop. I have followed the read me instructions for malware removal and attached my log files. The only problem I am aware of is PC Cleaner Pro. What should I do next?
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, welshrich

    These softwares are outdated and are security risks.
    Mozilla Firefox 47.0.1 (x86 en-GB)
    Java 8 Update 31
    SpywareBlaster 5.0

    Now please download Junkware Removal Tool to your desktop.
    • Make sure to shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Upload JRT.txt to your next message.

    Next download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Upload this log to your next reply.
    Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

    Note: Make sure you download the correct version ( 32 bit or 64 bit ) for your PC. Only the correct version will run so if you make a mistake and download the wrong one, go back and get the other.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press the Scan button and wait.
    • The first time the tool is run it makes two logs, FRST.txt and Addition.txt in the same directory the tool is run.
    • Please upload them in your next reply.
     
  3. welshrich

    welshrich Private E-2

    Thanks Dr. Here are the log files requested.
    Should I uninstall Spyware Blaster if it is a security risk?
     

    Attached Files:

  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.

    All of the software I listed should be updated to the most current versions.

    Run MSconfig and reset your pc back into Normal startup mode. It should be used as a debugging tool, not as a startup manager.

    NOTE: This partition needs more "elbow room", it has less than 10% free space available.
    Drive c: () (Fixed) (Total:271 GB) (Free:11.15 GB) NTFS

    Using Windows Explorer delete these files:
    C:\Users\Rich\Downloads\data-recovery-cnet_full829.exe
    C:\Users\Rich\Downloads\data-recovery-cnet_full829 (1).exe

    Using AdwCleaner.exe previously downloaded:
    • Double click on AdwCleaner.exe to run the tool. (Vista, Win7/8/10 users should right-click and "Run As Administrator")
    • Click on the Scan button.
    • When the scan has completed, select these listed items then click on the Clean button.

    Key Found: HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Wpm
    Key Found: [x64] HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Wpm
    Key Found: HKU\S-1-5-21-819639659-4150350305-585420797-1001\Software\Classes\pokki
    Key Found: HKCU\Software\Classes\pokki
    Key Found: [x64] HKCU\Software\Classes\pokki
    Key Found: HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
    Value Found: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{6492E171-2427-4932-B414-33574A089F5E}]
    Key Found: HKU\S-1-5-21-819639659-4150350305-585420797-1001\Software\eSupport.com
    Key Found: HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-819639659-4150350305-585420797-1001\Software\SweetIM
    Key Found: HKCU\Software\eSupport.com
    Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-819639659-4150350305-585420797-1001\Software\SweetIM
    Key Found: [x64] HKCU\Software\eSupport.com​
    • Press OK when asked to close all programs and follow the on-screen prompts.
    • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    • After rebooting, a logfile report (AdwCleaner[C#].txt) will open automatically (where the largest value of # represents the most recent report).
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Upload this log to your next reply.

    NOTE: This script was written specifically for this user for use on this particular computer. Running this on another machine may cause damage to your operating system.
    • Save the attached (fixlist.txt) to your desktop.
    • Right-click FRST(x32/64) and select Run as Administrator.
    • Click the FIX button once.
    • Wait while FRST processes fixlist.txt
    • A report should pop up named Fixlog.txt, please upload it here in your next reply.

    How is your PC running?
     

    Attached Files:

  5. welshrich

    welshrich Private E-2

    Dr,
    I have updated the software and carried out the steps described.
    The laptop still takes a while to boot but I have noticed that Chrome and internet browsing are a lot faster.
    How long should my laptop take to boot as a guideline?
    You also recommend making more "elbow room" on my C drive - do you mean uninstalling little used programs?
    Logs attached. Thank you enormously for this help.
     

    Attached Files:

  6. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.

    Your Pc's boot time is affected by software and services loading on powering up the system. Routine system maintenance including defragmentation, clearing Temp files, ensuring adequate free space on the OS partition, etc. all play a part in lowering boot times. Increasing your operating system's "elbow room" would include uninstalling little used/obsolete software, as well as increasing the partition size for available free space.
    You can receive help with that in our Software forum.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8/10 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to the C:\MGtools folder and find the MGclean.bat file. Double-click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. After doing the above, you should work through the below link:
    Safe surfing! [​IMG]
     
    casiasser likes this.
  7. welshrich

    welshrich Private E-2

    Thank you very much for your help - excellent advice.
     
  8. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    ;) You're welcome.
     

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