Computer Constantly Stuttering Possibly Due To Malfunctioning Usb Port.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Sexypizza, Jul 22, 2017.

  1. Sexypizza

    Sexypizza Private E-2

    Hello,

    I started a thread here http://forums.majorgeeks.com/index....ssibly-due-to-malfunctioning-usb-port.316852/ and was asked to do scans and post my logs here.

    My computer started stuttering a while ago after I moved it to another room. The stutter happens everywhere, on the desktop, watching a movie, browsing the web, games and its constant, sometimes I get lucky and there is less stuttering and sometimes there is a lot but it never goes away.

    I suspect that the cause of the stutter is actually a broken USB port. I accidentally messed it up one time by pushing in a USB the wrong way and now the port doesn't look so good, the port still works but I have to keep whatever I plug in at a steep upward angle for the computer to recognize the USB, if that makes sense.

    Usually I have my keyboard plugged in there and the other day the keyboard suddenly stopped working and there would be a lot of stutter (almost like the computer is trying to connect with the keyboard again) for a few moments making the computer unusable and then the computer would suddenly recognize the keyboard again and the stutter would go back to normal. This happened several times in a row until the keyboard started working normally and the stutter went back to normal and I could use the computer again.

    So that is why I suspect the USB port to be the cause of the problem.

    Even if I don't have anything plugged in to the USB port the computer still stutters anyways.

    I have a desktop computer
    Windows 7 64bit,
    Intel core I7- 4770 CPU
    GTX 780
    16GB of ram

    the broken USB port is at the front of the computer on the right side. there are 2 USB ports there.
    and I think there are 8 more at the back of the computer.
     

    Attached Files:

    Sexypizza, Jul 22, 2017
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please use Revo Uninstaller to remove uTorrent.

    Reboot and rerun Hitman and ROgueKiller and attach the new logs.
     
    TimW, Jul 22, 2017
    #2
  3. Sexypizza

    Sexypizza Private E-2

    OK, I uninstalled and re-scanned like you said.
     

    Attached Files:

    Sexypizza, Jul 22, 2017
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun Hitman and remove everything under the malware section. Reboot and rescan with Hitman and attach the new log.
     
    TimW, Jul 22, 2017
    #4
  5. Sexypizza

    Sexypizza Private E-2

    I cant do that because the free trial ran out.
     
    Sexypizza, Jul 22, 2017
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download OTCby Old Timer and save it to your Desktop.

    Double-click OTL.exe to start the program.
    • Copy and Paste the following code into the Custom Scans/Fixes textbox. Do not include the word Code
    Code:
    :processes
:killallprocesses

:files
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.4.7_42330.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.4.8_42449.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.4.9_42923.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.4.9_42973.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.4.9_43085.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.4.9_43295.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.4.9_43388.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.5.0_43580.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.5.0_43804.exe
C:\Users\Abraham\AppData\Local\Temp\HYD85A6.tmp.1500734730_permissionsCopy\updates\3.5.0_43916.exe
C:\Users\Abraham\Desktop\Tor Browser\Browser\TorBrowser\Tor\PluggableTransports\obfs4proxy.exe

:commands
[PURITY]
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]
    • Then click the Run Fix button at the top.
    • Click the OK button.
    • OTL may ask to reboot the machine. Please do so if asked.
    • The report should appear in Notepad after the reboot. Just close notepad and attach this log form OTL to your next message.
     
    TimW, Jul 22, 2017
    #6
  7. Sexypizza

    Sexypizza Private E-2

    Like this?
     

    Attached Files:

    Sexypizza, Jul 22, 2017
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    OK...you're malware free, but lets do another final scan:

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista,Seven,Eight or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
    TimW, Jul 22, 2017
    #8
  9. Sexypizza

    Sexypizza Private E-2

    Here you go.
     

    Attached Files:

    Sexypizza, Jul 22, 2017
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    OK...rerun OTL and under files, paste in these three files:

    C:\Users\Abraham\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\686NQPZE
    C:\Users\Abraham\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9CJTQ606
    C:\Users\Abraham\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9PBH15EV

    Attach the new OTL report.
     
    TimW, Jul 22, 2017
    #10
  11. Sexypizza

    Sexypizza Private E-2

    Sorry I cant find the files section you are referring to.

    I just have a custom scans/fixes area where I can paste stuff.

    where do I find this?
     
    Sexypizza, Jul 22, 2017
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Double-click OTL.exe to start the program.
    • Copy and Paste the following code into the Custom Scans/Fixes textbox. Do not include the word Code
    Code:
    :processes
:killallprocesses

:files
C:\Users\Abraham\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\686NQPZE
C:\Users\Abraham\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9CJTQ606
C:\Users\Abraham\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9PBH15EV

:commands
[PURITY]
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]
    • Then click the Run Fix button at the top.
    • Click the OK button.
    • OTL may ask to reboot the machine. Please do so if asked.
    • The report should appear in Notepad after the reboot. Just close notepad and attach this log form OTL to your next message.
     
    TimW, Jul 22, 2017
    #12
  13. Sexypizza

    Sexypizza Private E-2

    I did the scan but when I rebooted there was no log.
     
    Sexypizza, Jul 22, 2017
    #13
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rescan with Hitman.
     
    TimW, Jul 22, 2017
    #14
  15. Sexypizza

    Sexypizza Private E-2

    here.
     

    Attached Files:

    Sexypizza, Jul 22, 2017
    #15
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good, OTL did remove them. You're malware free. If you are still having issues, you can return to your other thread.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
    TimW, Jul 22, 2017
    #16
  17. Sexypizza

    Sexypizza Private E-2


    Thanks for the help man :)

    Unfortunately the stutter is still there. I guess ill ask for help in the other thread.
     
    Sexypizza, Jul 23, 2017
    #17
  18. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome. Good luck.
     
    TimW, Jul 23, 2017
    #18

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