Access to internet denied II

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by DB Whitehead, Mar 6, 2008.

  1. DB Whitehead

    DB Whitehead Private E-2

    Access to internet denied

    Hey,

    I have wasted hours on this - hope you can help.
    I have attached the hijackthis log.

    I cannot connect to the internet. My network connection cannot connect ( i can connect to my network if i use a static ip, but not get out to the internet. Same with wireless) all other machines on the network can without a problem. Repair says it cannot obtain an IP address. The wireless is a seperate device (Intel), the nic is integrated (RealTek) same results on both.
    It started when i first booted up yesterday. The windows security alert came on and says i have no active firewall. If i try to activate the Windows firewall, it cannot start the service. I cannot start it from Services directly. The trend micro firewall settings access is greyed out, so i can't do anything with it. It says it is off.
    WebRoot only showed a few cookies which i removed.
    I ran Registry Mechanic and had it repair what it found - nothing above a medium level of concern.
    My TrendMicro scan will not work - it starts and then fails within 5 minutes. I tried a reinstall, same result.

    Weirder still, my hijackthis.exe file was gone from my utilites directory (the last log i ran was still there, so i know i'm not crazy). I had to CD a copy from another machine.

    I am afraid to plug into my cable modem directly as i am afraid of unleashing the demons.
    So, i cannot run an online scan. Is there something i can do to safely get me connected and do that?

    I thought i had an issue a month ago, but reinstalling IE seemed to take care of it. This is different and worse...

    I see there are some similar titles from awhile ago. I'll check them. In the mean time any help would be appreciated - of course i am on a deadline and need my machine pronto...couldn't have waited two days more...;->

    Thanks for your help!

    DB
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re: Access to internet denied

    Welcome to Major Geeks!

    Please uninstall HJT as it will be properly installed when you do the following:

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. DB Whitehead

    DB Whitehead Private E-2

    Thanks for your response.

    I followed the instructions over the last few hours as best as i could as i have no internet access on the infected machine. Here are the logs you requested. I really appreciate you looking it over. I am really in a jam now. I've included the original post below. There is no change, even though the various scans seemed to have found things...

    Attached ComboFix.txt and MGlogs.zip

    Thanks very much
    DB
     

    Attached Files:

    Last edited by a moderator: Mar 7, 2008
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please disable all anti-virus and anti-spyware programs while we do the following:

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog469, and save it to your Desktop.
    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Now run CCleaner and install:
    Java Runtime 6

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

    Be sure to tell us how things are running.
     
  5. DB Whitehead

    DB Whitehead Private E-2

    Thanks!

    I couldn't get to this until today - had to finish the project i got slammed on Thursday using other machines...

    I ran what you said - Attached are the files.

    BTW!! While getting on swandog469, i had a "Dangerous Site" message from my TrendMicro (for "spyware, jokes, etc."). I trusted and went ahead anyway. I thought you should know...

    Thanks again for your help.

    DB
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean.

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
  7. DB Whitehead

    DB Whitehead Private E-2

    Many Thanks!
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're very welcome...safe surfing. :)
     

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