Acer Aspire 5100-3583 Sound Problem

I have another problem with no sound at all on my Acer Aspire 5100-3583, I'm starting another thread so no one gets confused (and I'll have my own set of instructions). Any help greatly appreciated.

 

Ok Can u go to the control Panel an on to the "Sounds And Audio Devices" an see if it has muted or not displayed.... I hope this helps m8 message me back if it does not work ok i am here to help ok .!!!!

 

Red font, hope your not mad at me, anyway, under Sounds and Audio Devices mute is (and was) unchecked.
Also, neither the build-in speakers or build-in headphone jack work, so I don't know if that means it's a physical speaker/motherboard or software/driver problem.

 

Just tried to unplug the speakers to test if the headphone jack alone worked without them, but still no sound, don't know if that will help problem solving or not.

 

@Halo, I have Windows Xp (32 bit) Media Center Edition with Service Pack 3.

Never reinstalled Windows.

No malware, I keep anti-virus/spyware/malware up to date w/ weekly scans.

Viewpoint Media Player and 7-Zip (http://www.7-zip.org/), but I don't know if they did it, I had both before (Viewpoint came with a new version Aol Instant Messenger I installed).

Windows Audio Service was started with Startup Type as Automatic.

Testing last suggestion, will post results later.

 

Chipset driver then Audio driver didn't work...

 

I did uninstall Viewpoint, it came with Aol Instant Messenger (bundled with it, incase AIM uses a certain plugin), so I didn't directly install it.

No yellow exclamation marks, even with hidden devices shown.

 

What should be included in the report, cause the whole report is huge as a text file, but searching through that big report I found this.
" [ On-Board Devices / ATI RS485M ]

On-Board Device Properties:
Description ATI RS485M
Type Video
Status Disabled

[ On-Board Devices / HD-Audio ]

On-Board Device Properties:
Description HD-Audio
Type Sound
Status Disabled"
That was under Computer\DMI\On-Board Devices

 

I was asking about the Everest log because someone posted in between my two asking about it, but his post must have been deleted.
I have already tried to uninstall/resinstall the audio and chipset driver from a previous post, and it did not work, also the Microsoft KB did not work either.

Ok, as a side question, if the speakers were pshyically broke (like a wire was cut or the speaker was poked out [just examples]) would the headphone jack still work?

 

In the Sounds and Audio Devices, Realtek HD Audio output is the only choice and with that still no sound from either, but when I first plug in the headphones I hear a crackle, which I suspect is the headphones getting power.

 

Why is there no edit post button when I want to use it, I only see it when I don't need it.
Back to the problem, I have a built-in program with my computer that restores the computer to its factory condition, so I did that over the weekend, and still no sound. The only type of sound I hear is when I plug in headphones (like they are powering up) but they still don't have sounds from the computer. So to me it seems somehow my internel soundcard got fried and I'm gonna have to get an external or usb one.