After removal of AV Security 2012, no internet connection

kt5713 · Dec 11, 2011

Friday night I had gotten the AV Security 2012 virus, when I was redirected from Google to some home loan site. Immediately my internet shut down and I was unable to click on any programs without the WARNING! virus popping up. I shut down my computer and then ran Malwarebyte's Anti-Malware which promptly caught 5 objects. I figured I had caught the virus and I was good, until yesterday my computer started being really slow and I would lag when I shouldn't be. I ran Malwarebyte's again and it caught 2 more objects. I restarted when prompted, but when my computer came back up, I no longer had internet. I just constantly acquiring network address. I've done virus scans with Avira and have run a full Malwarebyte's scan to no avail. I've even tried to use my wireless adapter usp but that wont work either. I know it's not my internet because I have wireless internet on my laptop. My desktop is my work PC so I'd really appreciate if anything can be done. Is the virus still here? Or is this something else? I also tried to do a system restore to 2 weeks ago, and it would not let me do a restore of any kind. Thanks so much for any help. It's so greatly appreciated.

chaslang · Dec 12, 2011

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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After removal of AV Security 2012, no internet connection

kt5713 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Log in or Sign up

After removal of AV Security 2012, no internet connection

kt5713 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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