All printing functions stopped (due to malware?)

[Plodr asked me to post here from:

http://forums.majorgeeks.com/showthread.php?p=1856103#post1856103

ORIGINAL PROBLEM:

Win 7 - 64 computer.

After failed installation of Epson XP-312, all printing functions are now impossible - I can't open Devices and Printers, or "Add Printer". "Print" on progs like Notepad and Paint either crashes the prog. or shows nothing, and Word won't open at all.

I have tried to remove all traces of Epson - nothing shows now on Programs.

The installation failed both from the CD - on InstallNavi.exe, and, separately, when I tried to install the printer driver file d/l from the Epson site. The installation/unzipping just stopped after the blue line had gone a bit across the page - perhaps immediately after the files had been unzipped.

The Epson Scan program *succeeded* in installing, and I was able to scan a page into the computer. But I have now removed every trace as far as I can of Epson.

One early symptom, which no longer appears, was that I got: "The Active Directory Domain Services is currently unavailable" box, when fiddling with Print functions, I think.

Another pos. symptom is that Procexp currently shows:

GUI.exe
ouc.exe
csrss.exe
winlogon.exe
lsm.exe

running but with " [Error opening process] "

I also tried stopping Print Spooler in Local Services - but it didn't make any difference to anything.

I managed to do a system restore to BEFORE Epson installation - by disabling AVG -

but the above non-printing symptoms *still* occur

I did a Malwarebytes scan *and* Ccleaner *and* AdwreCleaner scan -

that eliminated many Conduit malware - and have successfully disabled it from Startup

but all non-printing symptoms still there

PLODR REPLY:
Before you try installing the printer again, head to the malware removal section to be sure the computer is really free of malware.
Start here:
http://forums.majorgeeks.com/showthread.php?t=35407

When you have all the logs from running the MGTools, start a new thread here:
http://forums.majorgeeks.com/forumdisplay.php?f=35
post that you removed Conduit malware and want to be sure nothing else is on the computer.

MY REMOVAL ACTIONS:


5 main reports per your removal guide uploaded by mistake to:

http://forums.majorgeeks.com/showthread.php?p=1856103#post1856103

{System here won't allow me to re-upload them in this thread]

Please note - while MGTools running, Hijack This box popped up, so I let it run, and it GOT STUCK at Printer information. I then cancelled it, and MGTools, no longer stuck, proceeded to complete and produce MGTools.zip file.

Many thanks for your kind attention

 

Many thx for clearing that up. That sounds right

 

Many thx. Seems clear of malware. Printing probs persist - hopefully can be cured on other forum Best