all scans keep freezing plz help?

Hello, I am new here so I hope I have posted in the right section for my problem

I am trying to sort out my friend's laptop which is having trouble completing full scans. I have run mbam scan, avira scan, mse scan and others and they all get stuck and freeze when they get to a certain point. The whole laptop just locks up I can sometimes still move the mouse but nothing reacts to it if it moves at all. I tried alt, ctrl, del to bring up task manager but this does not work either. The only thing I can do is power off the computer and turn back on. These are the two places the scans freezed at this morning:

c:windows\winsxs\manifest\x86_microsoft_windows_msxml60_31bf3856ad364e35_6.0.6000.1674

c:\windows\winsxs\manifest\x86_microsoft_windows_msxml60.resources_31bf3856ad364e35_6.0.6000.16386_en-us_d35c90528a6fc9a6.manifest

Could anyone help me with this problem please?

Thank you.

She is running HP G7000 notebook
windows vista home basic

 

I would update the scanners, then boot into safemode WITHOUT networking, then try to scan. Others may offer better/different advice .

 

Hi Davies 70,
Welcome to MG's. Are these scans in relation to the Read Me Run Me ...

http://forums.majorgeeks.com/showthread.php?t=35407 ...

If so I would try running all of the scans in SAFEMODE,(f8 on re-boot), without networking turned on, it is more than likely that malware/virus infection is preventing you from completing these scans. Please follow all of the instructions in the malware section,anymore issues arising from not been able to run the scans please create a new thread there, as they are the best people to deal with this type of issue.

iain.t :major

 

Hi, I will go through the malware section and see if it helps but I think I have run every free program/scanner I can get my hands on. I rebooted in safe mode only and rescanned with mbam (after making sure everything was updated) and it froze again, not even mouse pointer control it stopped on:

c:\windows\winsxs\manifest\x86_microsoft-windows-msxml30_31bf3856ad364e35_6.0.6001.22709_none_8900eb63afeb94ff.manifest

I will repost in the malware forums if the programs on here do not work.

Thanks.

 

Before you start scanning (in safe mode) and disconnected from the internet, open Task manager and kill some of the processes.

Also be aware that Malwarebytes recommends doing the quick scan, not the extended one. I hope that is what you were trying to run.

 

Hi, thank you for all your replies and help. I spent most of yesterday completing the read me run me and then the malware removal steps. I then checked for the problem again and it is still happening. It's with any scan I try to do mse ect. I will now post in the malware forums and see if I can get any help there but thank you so much again for your help and suggestion here.