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Ammyy scam

Discussion in 'Malware Removal' started by Juggernaut118, Apr 20, 2011.

  1. Juggernaut118

    Juggernaut118 Private E-2

    My Grandma fell for the ammyy scam. She called me when they asked for money, but it was too late. She installed Ammyy and gave them the number off it.
    I can't find Ammyy in the add/remove programs. I did a windows recovery to the day before. I've run superantispyware and Spybot and haven't found any problems. If I run a norton online scan now, and pass, can I assume she is safe?
  2. Juggernaut118

    Juggernaut118 Private E-2

    I was following the maleware removal guide until I ran combo fix. Combo fix says that it can't run because I have avg installed. AVG isn't actually installed. It is a old version that is stuck in add/remove programs. I tried the avg removal tool with no success. I don't know where to go from here. I did do a Norton online scan and it found nothing.
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Try Revo, and if that fails, skip the Combofix step and continue on.

    Revo Uninstaller.

    Choose the option on the bottom of the list (#4). Be very careful while deleting the bolded registry items ONLY!! This software will create a system restore point for you as well prior to uninstalling a software program.
  4. Juggernaut118

    Juggernaut118 Private E-2

    MGtools just blinked and created a Mgtools folder. I don't think it did anything. But here is what I have.

    Attached Files:

  5. Juggernaut118

    Juggernaut118 Private E-2

    Never mind. Mgtools worked after a reboot.

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You need to use a different computer and change all your online passwords. Then you need to contact your bank and all credit card accounts and just alert them to the fact that your personal info may have been compromised.

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

    Uninstall the below outdated Java.

    • Java(TM) 6 Update 13
    • Java(TM) 6 Update 17

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking Fix exit HJT.

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    C:\Documents and Settings\LocalService\Local Settings\Application Data\Viewpoint
    c:\documents and settings\All Users\Application Data\AMMYY
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\NoExplorer]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5CA3D70E-1895-11CF-8E15-001234567890}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7C554162-8CB7-45A4-B8F4-8EA1C75885F9}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A7327C09-B521-4EDB-8509-7D2660C9EC98}]
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe


    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below


    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Reboot your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! :)
  7. Juggernaut118

    Juggernaut118 Private E-2

    Thanks so much for the help. The computer is running better then when this all started.

    How much does she need to worry about her computer being compromised? I know she didn't use her computer after these guys compromised it. I have been changing her passwords on my computer and she is calling her bank and credit card company's anyway.

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Then you are doing/have done the right thing. ;)

    Logs look good now.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:

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