Application Keeps Crashing In Win 7 Pro....

I recently upgraded to Win 7 Pro and reinstalled the Omron Wellness Gateway application to upload data from my Omron pedometer to the Omron Wellness web site. It worked fine when I operated under Win 7 Home Premium, 32-bit.

Now every time I try to upload my data, the program keeps crashing. I can't get through (via phone) to
Omron Tech Support for assistance. Here's the program crash data:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gateway.exe
Problem Signature 02: 1.2.0.0
Problem Signature 03: 56e1ff95
Problem Signature 04: HidLibrary
Problem Signature 05: 3.2.31.0
Problem Signature 06: 54aa2902
Problem Signature 07: e2
Problem Signature 08: 14
Problem Signature 09: System.MissingMethodException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 60c8
Additional Information 2: 60c81e653798b12a6cac77b82ce9cfa2
Additional Information 3: 450c
Additional Information 4: 450c12d39bd6d8de886a64a2675060f5

Can anyone make any sense of what's causing the application to crash all the time?

 

You can contact OMRON via this form.
https://omronhealthcare.com/contact/

Or, register an account.
https://www.omronwellness.com/Home/Landing

 

I already contacted Omron customer service; I do have an account. They told me to
contact Tech Support, which I've been unable to do.

 

Their website tells you they are not available until 2 January 2017.

 

Roger that.

I sure wish I knew what the crash data implied....

 

I'm sure they will help next week. It's not time crucial is it? You're just talking about pedometer data, nothing vital at this moment.

 

It's time crucial in that the pedometer holds data for only 30 days.

 

You can try a totally clean uninstall of Omron using a decent uninstaller such as IoBit Uninstaller or Revo Uninstaller
then restart the system, run CCleaner Slim > Cleaner and Registry Scan > Fix all issues, and after look for any Omron left over folders in Program files and Program Data - and if any found delete them.
Restart the system and do a fresh clean install of the program and see if it works.
If that doesn't work you may just have to wait till Monday.

The only other option before then would be to run sfc /scannow via an ADMINISTRATOR Command Prompt. That may (but may not) resolve any system file issues if any are there.
https://support.microsoft.com/en-gb/kb/929833

 

Could reboot be an answer?
s.

 

Note: Using CCleaner for Registry repair may be inviting trouble. Have been so advised
in other online forums....

 

I have run sfc /scannow and found no issues. Surely someone can tell me the technical gist of the above error message?

 

That's quite an ask! But if the program has been faulting ever since you installed it then as a first step I would reboot with all peripherals disconnected and perform an 'over-the-top' reinstall. Might fix it and certainly won't do any harm.

 

Previous post got duplicated, please delete

 

It looks like the software hits a problem with .NET and an HID dll, possibly a mismatch somewhere but I tend to steer clear of programs that require .NET whenever possible so I've not bumped into a similar error to be able to troubleshoot it.

The HID might indicate a problem communicating with the device, try a different USB port, check that no USB ports are set to save power in Device Manager and from the main Power Control Panel.

Check that you have all the specifically required .NET and other libraries installed for the Wellness software version you're using, check that Windows is fully updated for Office/.NET etc.