Ask Highjack Lots Of Stuff In Logs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by trisha, Jan 12, 2017.

  1. trisha

    trisha Corporal

    This is a friend's computer. His antivirus ran out so the computer has been vulnerable for quite sometime. Had two Ask toolbars in Firefox. They disappeared after QUARANTINE in Malwarebytes, I think. Please check logs. Thank you
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista,Seven,Eight or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 and 10 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


    Reboot and tell me what issues remain.
     
  3. trisha

    trisha Corporal

    Geez this computer is making me crazy. Now when I reboot it says the AMD driver is not installed. I have updated the driver in Device Manager telling it to search the web option and I still get the same error. The computer is now booting once to the lock screen, I enter the password, then it flashes a black screen and asks for the password again.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're not having malware issues. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  5. trisha

    trisha Corporal

    Thanks Tim. What about flushing the restore points?
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I wouldn't reset system restore until you track down your other issues. You may need a restore point.
     
  7. trisha

    trisha Corporal

    Thanks Tim for all your help. Will head on over to Software forum.
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome. Good luck.
     

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