Attempting to clean out my girl's computer...

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode. Any other mode is primarily used for troubleshooting and diagnostic purposes. You should look into some third party software to control start up's.



Re run Hitman and have it remove all that it finds...


Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [PUP] HKEY_CLASSES_ROOT\CLSID\{000F18F2-09EB-4A59-82B2-5AE4184C39C3} (C:\Program Files\Claro LTD\claro\1.8.3.10\bh\claro.dll) -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{05340575-7D2A-4266-9A84-7EEBDC476884} (C:\Program Files\Claro LTD\claro\1.8.3.10\claroEng.dll) -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1} (C:\Program Files\Conduit\Community Alerts\Alert.dll) -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d} -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{965B9DBE-B104-44AC-950A-8A5F97AFF439} -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{97C47A30-3CFB-474B-94E3-6019A7EE0610} (C:\Program Files\Claro LTD\claro\1.8.3.10\bh\claro.dll) -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{9E131A93-EED7-4BEB-B015-A0ADB30B5646} (C:\Program Files\Claro LTD\claro\1.8.3.10\claroTlbr.dll) -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{A9DB719C-7156-415E-B49D-BAD039DE4F13} -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{EE4FC43F-84CE-4E20-88C2-2188525B47FB} (C:\Program Files\Claro LTD\claro\1.8.3.10\claroApp.dll) -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{F03FD9D0-4F2B-497C-8A71-DD41D70B07D9} -> Found
• [PUP] HKEY_CLASSES_ROOT\CLSID\{F398D871-ED00-42A8-BEAA-0209E9E59FCC} ("C:\Program Files\Claro LTD\claro\1.8.3.10\clarosrv.exe") -> Found
• [PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{000F18F2-09EB-4A59-82B2-5AE4184C39C3} (C:\Program Files\Claro LTD\claro\1.8.3.10\bh\claro.dll) -> Found
• [PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

... and the same for this entry in the Web Browser tab...

• [PUP][FIREFX:Addon] l0gix8pu.default : Movies Toolbar (Dist. by Bandoo Media, Inc.) [{ec2bae47-25af-4ce9-9e78-10627a49c9ea}] -> Found

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.



Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!