Audio Ads Virus - tried Malware removal/cleaning procedure

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jinejlee, Jun 24, 2012.

  1. jinejlee

    jinejlee Private E-2

    I keep hearing random ads in the background even when nothing is open on my computer. I tried Vista & Windows 7 Malware Removal/cleaning Procedure and followed every step but I keep having the same problem.

    I have these attachements below.

    RKreport[1].txt from RogueKiller
    Malwarebytes' Anti-Malware log
    HitmanPro
    MGlogs.zip - normally it is C:\MGlogs.zip


    Please help. Thanks.
     

    Attached Files:

  2. thisisu

    thisisu Malware Consultant

    Welcome to MajorGeeks, jinejlee :)

    [​IMG] I want you to read and follow these instructions: TDSSKiller - How to run


    [​IMG] Please download aswMBR to your desktop.
    • Double-click aswMBR.exe to run (Vista/7 right-click and select Run as Administrator)
    • Select Yes when asked "Would you like to download latest Avast! virus definitions?"
    • Click the [Scan] button.
    • On completion of the scan click [Save log], save it to your desktop and attach this log to your next message. (How to attach)

    Let me know if you are still experiencing the same problems after completing the above steps.
     
  3. jinejlee

    jinejlee Private E-2

    I was unable to run both of them. I tried to rename the file for TDDSKiller but nothing happened when I tried to open it, as well as aswMBR.exe
     
  4. thisisu

    thisisu Malware Consultant

  5. jinejlee

    jinejlee Private E-2

    I was able to open aswMBR and saved the log but soon after, my computer
    shut down and now it is under startup repair mode where the computer is not
    starting correctly. The blue screen shows up with two options- one to get help by recovery
    manager or just to start the computer normally which it doesnt work. So now, the computer isnt loading and i cant get to the desktop.
     
  6. thisisu

    thisisu Malware Consultant

    So you were able to run FixTDSS.exe?
    Did you run TDSSKiller afterwards at all or you only tried aswMBR?
    Also, try the below so we can get you back into Windows.

    __

    [​IMG] Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
  7. jinejlee

    jinejlee Private E-2

    That did not work so I took it to the repair center. Thanks for the help tho!
     
  8. thisisu

    thisisu Malware Consultant

    No problem.
    Be safe. :)
     

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