AV Security Suite has taken over

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by silvacreek, Jun 10, 2010.

  1. silvacreek

    silvacreek Private E-2

    I have been having a problem with my computer for about three days. My computer has been taken over. I am unable to get on line. All i get is porn sites or nothing when i try to get on line. I did everything that you asked and some programs wold not work and others would. The logs on the programs that installed are attached the others of course are not. I appreciate your immediate reply to this thread and thank you ahead of time for any help that i receive on the matter. Thank you.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click and choose Run as Administrator

    You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
    1. Rkill.exe
    2. Rkill.com
    3. Rkill.scr
    4. Rkill.pif
    Once you've gotten one of them to run then try to immediately run the following.


    Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it.

    AVPFind.bat

    It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post )


    Now download and Run exeHelper
    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • A log file named log.txt will be created in the directory where you ran exeHelper.com
    • Attach the log.txt file to your next message.
    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


    Also please try running the below online scan:

    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.


    Then try running C:\MGTools.exe again because your last set of logs from it were very incomplete.

    Attach the below logs when finished with all of the above:
    • C:\avplog.txt - from AVPfind
    • a log from online SAS scan if you could make one
    • log.txt - from exeHelper
    • C:\MGlogs.zip - from MGtools
    The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.
     

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