AV services not starting & windows update errors

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by sswats, Apr 13, 2010.

  1. sswats

    sswats Private E-2

    Computer came to me which couldn't get into windows.

    So went into safe mode and ran malwarebytes and found a few problems which were fixed.
    Windows now booted and i ran combofix which found and deleted some .tmp files in the ie folder.
    installed MS security essentials and SAS and ran checks with both. and both found and deleted problems.

    But when i restarted the MSSE service was refusing to start unless i open the program and click on "start".
    Tried Avast, and that refused to start totally.

    Tried Eset NOD. that worked. and scan without found nothing.

    I also tried installin internet explorer 8 but kept getting errors. Went to windows update site and I keep getting errors during the install.

    And the system itself s just very very slow.Espeacially browsing in IE.
     

    Attached Files:

    sswats, Apr 13, 2010
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please attach the below logs from SUPERAntiSpyware and Malwarebytes
    Code:
    "C:\Documents and Settings\XP\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
12 Apr 2010        8416  "SUPERAntiSpyware Scan Log - 04-12-2010 - 13-22-44.log"
"C:\Documents and Settings\XP\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
13 Oct 2008        1738  "mbam-log-2008-10-13 (13-44-31).txt"
12 Apr 2010        1002  "mbam-log-2010-04-12 (18-41-57).txt"
    You need to uninstall all antivirus programs because as stated in the very beginning of the READ & RUN ME, you must only install one. After uninstalling ALL of them, reboot the PC. And choose one antivirus program and reinstall it. Multiple antivirus programs with cause all kinds of problems including slowing a PC down.

    What language/country is this copy of Windows used with/in?

    Based on the attached logs, it does not appear that there is any remaining malware that is causing problems.
     
    Last edited: Apr 13, 2010
    chaslang, Apr 13, 2010
    #2

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