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Discussion in 'Malware Removal' started by rmoran08, Dec 4, 2008.

  1. rmoran08

    rmoran08 Private E-2

    I cant get rid of this virus. Symantec was able to quartine 4 out of the 5 files but the last file I cant get rid of. Ive tried rebooting in safe mode but nothing works. Ive used malwarebytes,ccleaner and a-squared programs in both safe mood and normal and still nothing. Im at a loss and screwed because this is a company computer. please help

    Here is my Log from hijackthis:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:07:33 PM, on 12/4/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Edit by chaslang: Inline HJT log removed. READ & RUN ME sticky not followed.
    Last edited by a moderator: Dec 6, 2008
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    READ & RUN ME FIRST. Malware Removal Guide
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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