Backdoor Trojan, Disabled.Security Center Option,Can't Run RR

Too many viruses to fix so I had to reformat HD. Have not put old files/pictures etc back on computer. First thing I put was my AV from Cox MaAFee Suite. Then I downloaded all the MS updates it took about 2 hours and three times I had to restart until I got back to SP3 and all my updates.
Then I put SAS, Advanced System Care 4. I then loaded FF and Chrome. I had uploaded my bookmarks to XMark. I downloaded all my bookmarks. FF was fine, however, Chrome went would not work- for more information
http://forums.majorgeeks.com/showthread.php?t=241893

After doing all the things mentioned in my Chrome post ( getting rid of X Marks, cleaning computer again I SAS finds - Disabled.Security Center Option. I let it quarantine and things seemed OK.
I had a Key from MG for Iobit Malware Fighter, I opened that and started to use it.

Last night it was doing a smart clean when my computer was idle. It found BackDoor Trojan. I cleaned and then restarted the computer. I ran a full scan on Iobit- it said the Backdoor was still there. I ran this three times and shut the computer down each time. Finally after the third time it was gone.

FF started to freeze, or get hung up, I would try to use CC Cleaner and it would say close FF still open but it was not. It was not in my Task Manager.

I could not use RR. I downloaded from the link and it only gave me the option of a rar file. I had to download WinZip Quick Pick 45 day temp user to be able to open the file.

I opened the file as directed, sent to file tab, then clicked scan it said, looking for hidden files... after 5 minutes the screen froze and then it said Root repeal was not responding. I did a hard shut down and then restarted to try again. I shut off all my AV, FW etc...

I tried to use it again, this time after a few minutes I got a blue screeen

It said A Process or Thread crucial to system operating has unexpectedly exited or been terminated. If this is first time you are seeing this message then shut down your computer.

STOP
0x000000F4
( Ox00000003)
0X89D5A270
OS89D5A3E4
0X805C8D78
This computer was reformatted several days ago with partial help from Dell. Service tag was up so he gave me some help.
All my file, pictures , etc are on my friends external HD
I do not want to put anything back on my machine until it is working correctly.
I never had that problem with Chrome until I reformatted.
If there is another way for me to run root repeal please let me know.

As always I appreciate your assistance.
Thank you
Raven

I am adding the Iobit files in case you need them.

 

Iobit Malware Fighter logs ( re Backdoor Trojan)

I am not going to try to install Chrome or anything else until I find out if the machine is clean, and why Root Repeal crashed the system.

Thank you!
Grandma Geek! Raven

 

When I tried to used Gmer it gave me the same blue screen and error messages.

 

PS I was wondering why I could not run Root Repeal, first time freezing the computer and second time giving the error message I quoted.
I also tried to fun Gmer and it froze the computer and then went to blue screen...
Thanks

 

Are you saying there are no malware issues on the computer now?
That me not being able to put Chrome, Real Player , etc on the computer are not malware problems?

It seems like the only browser that is working properly is IE and it was never like that before.

Sigh, thanks for the help. I am totally confused and frustrated. Being a senior citizen I try to do things by myself , or with the help of MG... there is no way I can pay Dell 59 dollars for basic information. And forget about Geek squad it's obscene. Well, I will keep plugging away trying to figure this out. I appreciate your help.

I am going to assume you are saying everything is clean and there are other problems going on that would explain why I cannot even open Real Player exe or Get Chrome to work.
Thanks

 

Help someone please.
I cannot load Chrome, I cannot load FF, I cannot load Real Player.....
Chrome will not install, FF installs but freezes and Real Player will not install at all.

IE is the only browser working. Window's Media Player is the only player working.
Could this be a reformat issue,
Root Repeal did not work and neither did Gmer.
I really cannot stand only using IE.
I downloaded Opera and it will only work if I open one tab if I open more then one tab it does not work. It freezes, hangs up , does not show up in the Task Manger and then I have to close down with a hard shut down.
I got a message went by to quickly but said someting lieke Ns...Event Window not registering. I am getting crazy messages like that and then it will not shut down.
I am not sure what to do next. Any help would be greatly appreciated. If I need to post somewhere else please advise.
Thank you
Raven

 

Thanks, I will run this last program. I got a message from Iobit that the Backdoor Trojan was a false positive message and they have "fixed the problem". So, I reformatted for nothing..sigh. Could they have reformatted wrong and that is why none of the programs are working.
I am trying to get help in software.
I just want to make sure the machine is clean. Thanks for your help. Grateful.

 

Thank you for suggesting the online scanner. I am glad I continued to follow up with this. I ran the program... it found 2 problems. At 89% McAfee came back on ( even though I set it for 45 minutes, it came on at 20) so the program stalled. I copied the log and ran the program again, the problem was still there.
I have included both logs.
Please advise what to do next if anything.
Thank you
Raven

 

Win32.PrcView Information and Removal.
Copyright © 2011 Sunbelt Software. Reproduction in whole or in part without permission is prohibited.

Threat Name Win32.PrcView
Category Trojan
Level HighLevel information
Advice Remove
So, I assume being this was removed my problem is gone.

I found info on Win32/OpenCandy application and it is confusing re what it actually is! LOL It seems to be safe.
You stated the computer is clean so, I will follow the steps you included to close things out and then see if the anyone in software can help me with the other problems.

Thanks for the help.........appreciated!

 

Thanks, I don't understand what is going on. I downloaded Open Office from the site yesterday. I open it today and it says that Java is now corrupted.
A few minutes ago Malware Fighter found a virus. I have included the report.
Just want to make sure before I put my files and photo's back on.. sorry, I think the OS install was not good.

Is this another false positive from Malware Fighter?:-o
Thank you

 

Sorry, I made a mistake and did not see the "all files" I was in a hurry to get to the Dr. So , I had to redo it and want to make sure I did it right before I click on it or should I just start over.
Did you want me to fun Malware Fighter after I do what you suggested or before.
Thanks for all your help and patience.
fixme.reg will not attach it says invalid file.
I am not sure if I should just delete what I have an start over being you cannot read the file.

 

OK, I did it and information was successfully added to the register. Now I will run Malware Fighter.

 

Scan is now clear. I did a CKDSK and it found a few problems that it says are now fixed.

Thanks for your help, ready for the next step. I was sick yesterday.

 

I did some cleaning as suggested in a post by Chaz, I cleaned Java, IE, Cache and ran MBR here is the information

 

Thank you. I will do all you mention. Software is trying to figure out why I cannot load Chrome, Real Player, etc.... however it is not Malware, I hope it was not a bad reformat!

Thank you for all your assistance and patience. Greatly appreciate!

 

:cry I just returned home from the Dr. I turned the monitor on and Malware Fighter was on saying it found a Malware Guid in HKEY...

Last night I ran Malware Fighter on the files and photos' that were on the external HD. It said they were clean.

I put them in a folder on my desktop and then transferred them to another external HD a friend said I could use until I could learn how to put my files back on the computer the proper way.

Before I put the files on the external HD, I ran Malware Fighter again.

Then I come home to find this...Report attached, it this something serious and how is this happening. Rhetorical question....
Sigh, I do not watch porn... LOL, so , it is not happening from that. :-D

Thank you