Badly Hesitating/stuttering Pc

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mgerity, Aug 1, 2016.

  1. mgerity

    mgerity Private E-2

    Hello. I have a Dell XPS 8700 that is overbuilt for my needs, but yet it is very badly hesitating and stuttering on me to the point of being unusable. Basically, it hangs up very briefly over and over and over again. The mouse will hesitate, then go, then hesitate, then go as I move it across the screen. My typing will fail to register for a second or two, and then will all show up. When I try to highlight text, my dragging of the cursor will stick part way through, and it will turn off my double-click, so I end up not selecting the rest of the sentence. When I try to drag files, they will stick half way across my drag, and once again my double-click gets undone, so the file drops where ever it was sitting when the hesistation bug hit me. It's kinda like some program keeps starting up over and over and over again and freezes up my machine each and every time.

    The symptoms show up most dramatically when I run resource-intense applications, but as I said, the computer is WAY overbuilt for my modest needs, so none of these applications require anywhere near enough resources to get me these kinds of problems (and I've run all these same applications on older, less robust machines with no problems).

    The symptoms seem to have started several months ago, if I recall. Opening up the Task Manager never really showed me any clear culprits, and so I just didn't have the time to attack this problem until now. I've run Malwarebytes (nothing but tracking cookies found), found nothing, as did TDSSKiller. In any event, I've attached all my logs.
     

    Attached Files:

  2. mgerity

    mgerity Private E-2

    I guess I should provide my system specs:

    Intel Core i7-4790 CPU @ 3.6GHz
    32GB DDR3 memory (Corsair Vengeance Pro)
    500GB Samsung EVO SATA 3.0 SSD
    MSI Radeon R9 270 video card with 2GB memory

    I run Outlook, Word, IE, a SQL database program called ProLaw, X1 search, ESET NOD32 endpoint antivirus, etc. None of those are terrible drags, but IE seems to take up a lot more resources than it should. Closing it sometimes helps the problem for a bit, but does not completely fix it. Closing X1 does the same--it helps for a bit, but doesn't fix it.
     
  3. mgerity

    mgerity Private E-2

    And since I ran RogueKiller on Friday, the "Anti-malware remediation tool" is actually taking up far more memory than anything else on my system right now (nearly 2GB).
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. I suggest you post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    There are too many security type programs installed and I highly expect this is the cause of the performance issues. Also using Performance optimizing programs can cause issues. I see all of the below. I suggest a starting point to test how they impact your PC is to uninstall ALL of the ones in red.


    Advanced SystemCare 9
    Emsisoft Anti-Malware

    ESET Endpoint Antivirus
    IObit Malware Fighter 4
    IObit Uninstaller

    Malwarebytes Anti-Malware version 2.2.1.1043
    Smart Defrag 5
    Spybot - Search & Destroy
    SUPERAntiSpyware
    Surfing Protection
    Wise Care 365 4.22


    Then reboot your PC and check if you still have problems.
     
  6. mgerity

    mgerity Private E-2

    Thank you. Working on this today.
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Let us know the results.
     
  8. mgerity

    mgerity Private E-2

    Okay, so I removed everything but NOD32, and did so slowly and methodically as such:

    1. Removed MalwareBytes, SuperAntiSpyware and Spybot Search and Destroy
    2. RESTART
    3. Removed Emsisoft Antivirus/malware, IObit: Surfing Protection; Malware Fighter; Smart Defrag; Driver Booster
    4. RESTART
    5. Removed RogueKiller
    6. Run WiseCare, RESTART, uninstall WiseCare
    7. Run Advanced SystemCare, RESTART, uninstall Advanced SystemCare
    After getting all of that security software off of there, for a bit I thought things were better, but by today it's just as bad as ever.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sometime the uninstalls do not completely remove everything. Let's take a look.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, Win7, 8 or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista, Win7, Win8, or Win10, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

    Now attach the below logs:
    • the JRT.TXT log
    • C:\MGlogs.zip
     

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