Been infected and need help cleaning - Logs posted

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cassidycaid, Apr 18, 2011.

  1. cassidycaid

    cassidycaid Private E-2

    Hello MajorGeeks!

    Love the site and am constantly referring people to here to clean their computers. The detailed step by step instructions are invaluable and I truly appreciate the time and effort by everyone involved to assist in keeping computers clean and safe.

    Unfortunately my own computer has been infected. I feel very silly, but I believe I was infected via yahoo messenger when a contact was infected and sent me a message that I stupidly didn't identify as suspect. This would be about 8 months ago. I didn't realize it at the time, although I suspected, but I hoped that nothing had happened or my Microsoft Security Essentials had prevented issues. Since then though, I have noticed periodic times when my net connection will slow to a crawl, even though other devices on the net seem okay. I rationalized it, not wanting to think that I could have been infected, but now I think I am.

    I ran your procedure and nothing was found on any of the scans, however, I then ran a full scan with MSE and it came up with 5 hits, java exploits. It removed them, but I am not sure if that is enough. To my thinking, it seems likely that although the infected programs may have been caught by the virus scan, there is a chance other programs were installed on my computer that may not be so obvious?

    Any help would be appreciated. I am in the process of running another full scan with Microsoft Security Essentials but I am not sure what to do after that or if there is anything that needs to be done.

    Again many thanks and sorry for the long post.
     

    Attached Files:

    cassidycaid, Apr 18, 2011
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in the logs you attached. You have Combo on your desktop, but it looks like you didn't run it. Was there a problem?
     
    TimW, Apr 18, 2011
    #2
  3. cassidycaid

    cassidycaid Private E-2

    Im running 64bit windows. Was under the impression that combofix was only for 32bit systems.
     
    cassidycaid, Apr 18, 2011
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No, it runs on 64 bit systems. ;)
     
    TimW, Apr 18, 2011
    #4
  5. cassidycaid

    cassidycaid Private E-2

    Thanks for the replys, I've been out of town so I'm a little late getting back to you.

    I don't know why I thought ComboFix was only for 32bit machines...

    So I ran it, and am posting the log.

    I guess my main concern is given that someone got into my computer via the exploits that Microsoft Security Essentials found, it seems probable that that person then installed something else that maybe wouldn't be found. Is that likely?
     

    Attached Files:

    cassidycaid, Apr 23, 2011
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your combo log is clean. We can run an online scan to be certain:

    eSet Online Scan.
     
    TimW, Apr 23, 2011
    #6
  7. cassidycaid

    cassidycaid Private E-2

    Online scan came up clean except for the false positive mentioned in the walkthrough.

    Guess I'm going to call the computer clean and move forward. Can't thank you enough for your help.
     
    cassidycaid, Apr 24, 2011
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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    TimW, Apr 24, 2011
    #8

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