Big problems following the malware removal guide

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Sacrosanct, Feb 12, 2009.

  1. Sacrosanct

    Sacrosanct Private E-2

    Hi, my machine has all kinds of problems. The worst is google constantly directing me to ads. I use Firefox and am getting popups out of nowhere too under the banner 'Mozilla advertisement' with various ads.

    I followed the 'readme first' section to the letter then started going through the XP solution. Superspyware completed a scan but gave a 'runtime error' when trying to fix the problems. I think it fixed them anyway because they are listed in the quarantined part as being fixed. I got the log and have attached it here. I had to manually update definitions btw, the program kept saying my firewall is blocking it but it is not.

    I then installed Spybot, same problem with the update, it wouldn't let me update so again I followed the link to get the definitons and installed them. Now Spybot won't start at all. I never even got to do a scan. I double click it and I see the egg timer for about two seconds then it's gone. Spybot doesn't load and isn't in the bar on the bottom right though spybotsd shows up as a process when I control alt delte.

    I then tried malware, had the same problem with updates it said I'm not connected to the internet or my firewall is stopping it.

    To be honest I just gave up at that point since I hadn't managed to run either Spybot or Malwarebytes I'm guessing there is a massive problem somewhere but have no clue what it is.

    Any help greatly appreciated.
     
  2. Sacrosanct

    Sacrosanct Private E-2

    Apologies for bumping this but one day later I'm on page four and received no reply from anyone. Is it because I only attached one log?

    I didn't see the point doing tests without updated definitions and I DID spend hours trying to finish the read and run me first and then the XP cleaning link.

    Should I try and complete the last two steps anyway and post logs will that help? Or what am I doing wrong that my post is being ignored? Any help at all would be great.
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your post is not being ignored.....had you attached as many logs as you could get ( SAS, Combo and MGLogs.zip) and waited for a reply rather than bumping your first post and thereby taking you back to the end of the queue, you probably would have been answered before now.

    You should at least be able to run the MGTools.exe .....have you tried renaming the downloads ( SAS, MBAM, Combofix as suggested in the Read and Run First instructions)?

    Did you follow the instructions regarding this: TDSSserv?

    Without seeing logs, we can not help you. :(
     

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