Browser Hijacker - Can't Run or Update Anti-Virus Software

Hi,

I have a virus on my home PC which takes me to random websites when I click links in Google (in both FireFox and IE) and won't allow me to run or update anti-virus software. I am unable to update AVG, AdAware, or install Spybot, HijackThis, ComboFix, or any of the other suggested programs. I have followed all of the steps listed in the tutorial that I have been able to, but am unable to post the logs because the website with the anti-spyware programs won't load because of the virus or won't install if downloaded. I've run AVG and AdAware with the updates I had before I got the virus and they don't pick up anything. Any insight on the virus I have or how to remove it would be greatly appreciated as it seems to be made to prevent me from attempting to remove it. I am also unable to access this website from the PC so I am writing from my laptop, so even if I were able to generate the necessary logs, I wouldn't be able to post them.

Thank you,

Matthew

 

Hi,

Thanks for responding. I have tried all of the steps in the READ AND RUN ME guide in safe mode and was only able to do the CCleaner and MGTools steps. For SAS, when I try to run it, it says that the program has encountered a problem and needs to close. For Malware Bytes, I click the file and the computer thinks for a second and then nothing happens. (I have tried changing the filenames as suggested in the guide, but the problems persist.) For Spybot, I get to the point where it tries to download additional files, but it says that there is no internet connection (this happens whenever I try to update or download antivirus software or updates on the infected computer). For MGTools, I got it to run, but the virus blocks me from accessing forums.majorgeeks.com on the infected computer, so I don't have a way to post the MGlog.zip file (unless there is a safe way to move the log to another computer). I don't know what the log looks like, but would it be possible for me to transcribe it here using my laptop instead of linking to it?

Thanks,

Matthew

 

Hi,

I found the "TDSSserv.sys" file and disabled it. Super Anti-Spyware is working now. I'll run this and any of the other programs that will work and post the logs as soon as they're done.

Matthew

 

Here are the 3 of the logs. Due to the earlier problems, the programs were run in the order: MGTools, SuperAntiSpyware, Spybot, Malware Bytes, ComboFix.

 

Here is the fourth log.

Matthew

 

Hi,

I've attached the new zip file. The Norton files are likely the Norton AntiVirus 2003 that came with the computer. Someone installed it awhile ago and it never gets used, so I'll just uninstall it.

Matthew

 

I went through all of the procedures and the computer seems to be running fine now.

Thank you,

Matthew