Browser pops up with virus scan - hangs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by lewien, Mar 29, 2009.

  1. lewien

    lewien Private E-2

    I'm back - My computer has a new bug. Some virus opens Explorer and kicks off a screen that looks like a virus scan. I ran all the tools sugggest by your forum and now i cant connect to the internet.

    tools ran: SuperAntiSpyware - MAlwarebytes - Spybot - Combofix - CCleaner - MGtools.

    All ran fine. I'll attach logs. Except I dont know where some are.

    lewien
     

    Attached Files:

  2. lewien

    lewien Private E-2

    update - i'm able to get on the web again but the browswer takes forever to connect.

    the pop up "virus" seems to be gone.

    lewien
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's do this:

    Please use add/remove programs to uninstall:
    URL Assistant
    Viewpoint Media Player

    Now let's use ComboFix to remove a bunch of malware files.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    o If it is not on your Desktop, the below will not work.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    File::
    C:\WINDOWS\f23567.dat
    
    DirLook::
    C:\f864ac9cac0e0f48c7
    C:\62f4158af016d3ff357d31
    C:\5a4c1e50e0d24a86dbec21
    C:\ec0b73ea1991c42f0bdb52da16
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    [​IMG]
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combo.
     
  4. lewien

    lewien Private E-2

    TimW - i ran combofix and mgtools. I made one mistake, i ran combofix first without dragging the script over the .exe file. So I ran it again doing by dragging the script. After combofix i ran mgtools.

    logs are attached.

    thanks for the help!

    lewien
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Sweet...your logs are clean.....If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
  6. lewien

    lewien Private E-2

    TimW - Thanks again for all the help!

    lewie
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome....safe surfing. :)
     

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