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BSOD BCCode: 4e

Discussion in 'Software' started by chillerkid, Feb 26, 2012.

  1. chillerkid

    chillerkid Private E-2

    Hi all.
    I've recently build a PC for my aunt and it turns out she is getting some bluescreen out of randomness.

    She sent me these details but I havent a clue what they mean, Thought this forums could point me in the right direction.

  2. satrow

    satrow Major Geek Extraordinaire

    Welcome to MajorGeeks chillerkid :).

    About all I can tell from that is that it's probably a device driver causing it with a very small chance that it could be memory.
    As it's a new build, I'd first suspect that an unnecessary motherboard monitoring or tweaking software is installed, they're often the cause of BSOD's.

    Do you think you could access it remotely using something like TeamViewer to check it over?
  3. chillerkid

    chillerkid Private E-2

    Hi Satrow,
    Thanks for the welcome, as you mentioned above, I did install a a CPU temperature software. Maybe thats the cause?
    Thanks for the sofware you provided, I'm sure it will come in handy.
    I will remove that software and see if that helps in anyway.

    Will report back if are any changes.

  4. satrow

    satrow Major Geek Extraordinaire

    It was just a best guess based on limited information, if you can get hold of some *.dmp files as mentioned in that log, copy them to the Desktop then zip and attach them here, I might be able to find other possible or likely causes.

    Good luck.
  5. chillerkid

    chillerkid Private E-2

    Sorry for the noob question but where can I find the *.dmp log files?
  6. satrow

    satrow Major Geek Extraordinaire

    You'll need to copy any files from that location to the Desktop before zipping and attaching the zip file.
  7. chillerkid

    chillerkid Private E-2

    Hi, I have manage to find the dump files on her windows and have uninstalled the cpu temperature software just in case.

    Thanks again

    Attached Files:

  8. satrow

    satrow Major Geek Extraordinaire

    Uninstall Norton 360, use the uninstaller here after a 'normal' uninstall and reboot. It can be reinstalled after testing is complete, you can install the latest version of MSE in the meantime, if you wish, ensure the built-in Windows firewall is re-enabled.

    Update the nVidia graphics card drivers from nVidia.com Support.

    I've only imported the last 4 dumps and taken a quick look at one of them, it feels like memory problems, many different BSOD's:
    System Uptime: 0 days 1:20:23.795
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 1A, {41790, fffffa80017ac120, ffff, 0}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
    Followup: MachineOwner
    0: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
        # Any other values for parameter 1 must be individually examined.
    Arg1: 0000000000041790, The subtype of the bugcheck.
    Arg2: fffffa80017ac120
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    Debugging Details:
    BUGCHECK_STR:  0x1a_41790
    PROCESS_NAME:  explorer.exe
    LAST_CONTROL_TRANSFER:  from fffff80002cf2150 to fffff80002c82c40
    fffff880`09040628 fffff800`02cf2150 : 00000000`0000001a 00000000`00041790 fffffa80`017ac120 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`09040630 fffff800`02c700ff : fffffa80`00000000 00000000`086fffff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x36024
    fffff880`090407f0 fffff800`02c81ed3 : ffffffff`ffffffff fffff880`09040ac8 fffff880`09040ad8 00000000`00008000 : nt!NtFreeVirtualMemory+0x61f
    fffff880`090408f0 fffff800`02c7e470 : fffff800`02f58b6a fffffa80`04785060 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`09040a88 fffff800`02f58b6a : fffffa80`04785060 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiServiceLinkage
    fffff880`09040a90 fffff800`02f58eed : 000007ff`00000000 00000000`04e10e00 000007ff`fff86000 00000000`00000000 : nt!PspExitThread+0x5ba
    fffff880`09040b90 fffff800`02f58ff5 : fffffa80`04785060 00000000`00000000 fffffa80`04785060 000007fe`fe001010 : nt!PspTerminateThreadByPointer+0x4d
    fffff880`09040be0 fffff800`02c81ed3 : fffffa80`04785060 fffff880`09040ca0 00000000`00000008 00000000`00000020 : nt!NtTerminateThread+0x45
    fffff880`09040c20 00000000`776f184a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`086ff7c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776f184a
    nt! ?? ::FNODOBFM::`string'+36024
    fffff800`02cf2150 cc              int     3
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+36024
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  ntkrnlmp.exe
    FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
    BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
    Followup: MachineOwner
    Please follow the memory diagnostic tests using Memtest86+. 7+ runs or overnight is best but if you see any errors, it's a fail, ok?
  9. chillerkid

    chillerkid Private E-2

    Hello there, Thanks for helping me out.

    Been told again that after uninstalling Norton 360, the result is still the same. With so many program installed on her computer I dont know which could be a problem.
    The Ram came bundled with the motherboard from amazon.co.uk so i'm assumed they're compatible.
    I'm going to do the easy way, reformat her PC and install one major software like Norton then leaving it for a day to see if there are any BSOD, if not, then i'll install another software and so on.

    Do you think it could be Windows 7 x64 that is causing the problem?
  10. jcgriff2

    jcgriff2 Private E-2

  11. chillerkid

    chillerkid Private E-2

    Just got another phone call from my aunt (so annoying) and she keeps getting this message
    Any idea what that means?
  12. jcgriff2

    jcgriff2 Private E-2

  13. chillerkid

    chillerkid Private E-2

    No, Not yet. My aunt lives in London and I live quite far away so getting to London is a journey. I will install the program you provided me and see what errors comes.

    Will keep you posted.

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