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Cannot connect to one specific site

Discussion in 'Hardware' started by wormguy, Aug 13, 2011.

  1. wormguy

    wormguy Private E-2

    Hi guys,

    When I try to access "minecraft.net" I am receiving an "unable to connect" error. I have no idea what's causing the problem and I had no issue accessing the site until all of a sudden one day a few months ago it stopped working - I have no idea what changed. I can access the site from other computers on the same internet connection so it seems the problem lies solely with something on my computer.

    From reading other posts on the forums, I have tried:

    Disabling avg firewall and windows firewall and trying the site.
    cmd: ipconfig/flushdns
    cmd: netsh winsock reset
    Clearing cookies / cache
    Multiple different IPs/internet connections.
    Tried every different browser I could think of.
    Virus scans with avg/superantispyware/malwarebytes

    None of these worked. I attached a pic of a cmd ping to the site. Any help would be greatly appreciated! I'm at my wits end!! :cry

    Comp specs:
    Windows 7 (64bit)
    4GB ram DDR3
    Intel Core 2 Duo Processor
    T6600 2.2GHz 800MHz FSB
    NVIDIA Geoforce GT240M

    Attached Files:

  2. a_cup

    a_cup Private E-2

    Check your host file and see if its being blocked there..
  3. brownizs

    brownizs MajorGeek

  4. wormguy

    wormguy Private E-2

    Hi a_cup, can you explain how I would check my 'host file'?

    Hi brownizs, the site says "It's just you. http://minecraft.net is up. "

    Thanks for the fast responses guys!
  5. wormguy

    wormguy Private E-2

    Yes! This fixed it!! I didn't know what a host file was, but I googled it and on the microsoft website I found this fix, for anyone who may have the same problem as I did: http://support.microsoft.com/kb/972034

    It reinstalled the host file and after a restart I can confirm the site is working again. After months of not being able to log into my account, I post here, get a response in an hour and you get it right on the first guess... I love it! :major :-D

    Thank you mate! :celebrate
  6. a_cup

    a_cup Private E-2

    Your very welcome...! Apologies for not explaining the host file...Glad you got it working...!!
  7. sweetcheriden

    sweetcheriden Private E-2

    What if I cant find the hosts file? I followed instructions from Microsoft.com http://support.microsoft.com/kb/972034#FixItForMeAlways and there is not a hosts file in %WinDir%\System32\Drivers\Etc folder I clicked unhide all files and folders and it still never appeared.

    I am on a network at work and none of the computers here can connect to www.homepath.com a site we all use for work.

    Please help :D
    Last edited: Jan 10, 2013
  8. sweetcheriden

    sweetcheriden Private E-2

    I tried these steps http://antivirus.about.com/od/windowsbasics/ht/edithostsfile.htm on this page and got the hosts file finally but this is all that is in the file:

    # Copyright (c) 1993-1999 Microsoft Corp.
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    # For example:
    # rhino.acme.com # source server
    # x.acme.com # x client host localhost

    This is what I found in my hosts file.
  9. sweetcheriden

    sweetcheriden Private E-2

    I also did a trace and this is:

    Tracing route to homepath.com []
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms
    2 7 ms 8 ms 7 ms
    3 9 ms 9 ms 8 ms dtr02clevtn-tge-0-6-0-6.clev.tn.charter.com [96.
    4 10 ms 12 ms 11 ms dtr03mavltn-tge-0-6-0-1.mavl.tn.charter.com [96.
    5 12 ms 9 ms 11 ms dtr01mavltn-tge-0-6-0-7.mavl.tn.charter.com [96.
    6 12 ms 12 ms 13 ms dtr02mrtwtn-tge-0-7-0-0.mrtw.tn.charter.com [96.
    7 13 ms 13 ms 14 ms crr01kgpttn-tge-0-7-0-4.kgpt.tn.charter.com [96.
    8 13 ms 17 ms 13 ms crr02kgpttn-tge-0-3-0-4.kgpt.tn.charter.com [96.
    9 18 ms 19 ms 20 ms crr12spbgsc-tge-0-0-0-2.spbg.sc.charter.com [96.
    10 26 ms 20 ms 24 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [
    11 25 ms 20 ms 20 ms cha-b1-link.telia.net []
    12 25 ms 26 ms 25 ms atl-bb1-link.telia.net []
    13 29 ms 26 ms 25 ms xe-0-2-0-5.r03.atlnga05.us.bb.gin.ntt.net [129.2
    14 27 ms 27 ms 28 ms xe-0-3-0-3.r03.atlnga05.us.ce.gin.ntt.net [204.2
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 28 ms 29 ms 27 ms
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * *
  10. jconstan

    jconstan MajorGeek

    Could you specifically state your problem in a new thread?
  11. Colemanguy

    Colemanguy MajorGeek

    If your on a work network you should have your it person fix the issue, unless your that person. You should never mess with a host file on a worko network as it may contain specific settings related to your work.
  12. sweetcheriden

    sweetcheriden Private E-2

    Thank you but I contacted the website manager and I think for some reason our IP address may have been banned from the site. I followed all the steps that I found on here and today we can connect. I honestly don't know which solution worked but we are now connecting to the website. Thank you for your comments and this thread.

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