Cannot Install; Need Alternative For Virus Scanners

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mrugly, Dec 28, 2015.

  1. mrugly

    mrugly Private E-2

    I'm trying to find a way to run scanners on a computer where the Administrator account is locked down. Right now, I'm able to log into the other accounts which aren't Admins, but I still need to find a way to perform scans and get any malware off the system since I won't be able to install the tools I would normally use. Any and all help or suggestions are genuinely appreciated.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome.

    Can you elaborate on what you mean by 'the admin account is locked down' ?
     
  3. mrugly

    mrugly Private E-2

    I'm in a non-Admin account meaning it asks for me to sign in as the Administrator which I cannot do. This is either due to the password being changed accidentally (children might have done this) or a previous malware infection may have compromised it. So, I cannot install software since I cannot enter the current password, but still need to get anything malicious off the system. Is there any online based service that can help me do this?
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hello there. I suggest that you post in the software forum for assistance with not being able to log into the admin account. Then you can always return here after to continue with malware removal. ;) Best of luck.
     

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