Cannot run ComboFix and MGTools

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Veritas Rugger, Apr 23, 2009.

  1. Veritas Rugger

    Veritas Rugger Private E-2

    I have been having problems with my computer for a while now but this is the first time I have not been able to clear everything up with the cleaning procedures in the "READ THIS FIRST" thread. It started about a two weeks ago when I tried running windows update but it wouldn't let me.

    Here is what is happening now. When I start windows (running XP prof) it doesnt go to the usual login page with the bright blue background. Instead is displays a login screen as if I had just tried to take it off screensaver. After I log in, all windows displays is the background. In order to get the start bar and my destop icons up i have to Ctrl+Alt+Del and start windows explorer through the "New Task" button in the applications tab.

    So I had trouble updating CCcleaner, SAS and Malewarebytes because my computer wouldnt connect to the servers and when I tried to manually get them from each of the websites they would not connect.

    After I got the updates to my computer I was able to run them, but ComboFix and MGTools both encountered errors. ComboFix said that it was compromised and I probably had a Virut and MGTools wouldnt work fully because it had problems reading a .dll file. In the cleaning thread it said I needed to update the .NET files for windows but it wont let the program extract.

    I posted what logs I have. Any help at this point will be appreciated.

    Thanks
     

    Attached Files:

    Veritas Rugger, Apr 23, 2009
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Sorry to have to give you the bad news, but read on.

    I can see the reason for your problems. Your logs show that your Windows Operating system files have become infected and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possible become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected.

    Once you backup, you need to delete all partitions, repartition, format partitions and reinstall Windows.
     
    chaslang, Apr 27, 2009
    #2

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