Cannot Uninstall PaperPort 11. Need help.Thks.

Hi All,

My Paperport 11 does not function. It showed a Runtime Error
Program Files\Scansoft\Paperport\Paperport.exe.

I believe I need to reinstall the program, but I know there are a lot of residuals to do a total clean reinstall. I was advised first to remove the program via Control Panel/Uninstall Program/ScanSoft Paperport 11 to remove. The uninstaller program ceased to work half way with the following error - PaperPort Links Server (Process id: 2120). What should I do. I have restarted the computer but the same problem occurred.

Should I Ignore the message? Should I use another uninstall program?
Thanks.

Mongooseba :cry

 

Download and run the Remover Tool
http://nuance.custhelp.com/app/answ...anual-uninstall-instructions-for-paperport-11

 

Ho Plodr,

Thanks for the website. I have read it and it is the first part that cannot be executed. The "Add/Remove" program within Windows 7 does not work. What should I do? Get another utility or proceed with step 2.

Thanks.

Mongooseba

 

Download and run the removal tool.

 

Hi Plodr,

I will skip the Add/Remove portion of the instructions and proceed with step two with the removal tool. Will reply once this is complete.
Thanks.

Mongooseba

 

Hi Plodr,

Followed the directions on the website.

Placed the "Remover" folder on C: and ran the program. I also tried to reinstall the Paperport but the original disk would indicate that the PaperPort is still installed. This is not surprising especially when the "Add/Remove" program still indicates the Paperport is still present. I have removed all the remants off the Crograms/ScanSoft/Paperport folder.

I believe I need to get to the registry to fix the problem. Any thoughts on this is most appreciated.

Mongooseba

 

Hi Plodr,

Error 1722. Windows installer package ... appears when I try to remove the PaperPort 11 with "Add/Remove" under Windows 7.
Should I use a third party uninstaller?
Thanks.
Mongooseba

 

I use Revo uninstaller but if you removed the Scansoft folder from the Program list, I'm not sure this will work.
http://www.majorgeeks.com/files/details/revo_uninstaller.html

 

Hi my friend , you can look at this post

http://www.how-to-uninstall-program...removal-paperport-11-windows-uninstaller.html

especially in that tip

Go to registry editor to get rid of the related registry keys and values:

Start - Run Regedit - OK

(HKEY_CURRENT_USER\Software\)

(HKEY_LOCAL_MACHINE\Software\PaperPort 11)

(HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\eg ui)

C:\Program Files\PaperPort 11

(C:\Document and Settings\All Users\Application Data\)

(C:\Documents and Settings\%USER%\Application Data\PaperPort 11)
- See more at: http://www.how-to-uninstall-program...windows-uninstaller.html#sthash.tjLIMuAw.dpuf :wave

 

Hi Falconattack and Plodr,




Start - Run Regedit - OK

(HKEY_CURRENT_USER\Software\) - done

(HKEY_LOCAL_MACHINE\Software\PaperPort 11) - done

(HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\eg ui) - not present

C:\Program Files\PaperPort 11 - done

** In Windows 7
C:\ProgramData\ScanSoft - deleted




** I could not access these folders in Win 7 - they do not exist
(C:\Document and Settings\All Users\Application Data\)

(C:\Documents and Settings\%USER%\Application Data\PaperPort 11)



I scanned the C:\ drive and noticed that there are some Temp\ScanSoft under C:|users\???\AppData\local\Temp\scansoft
but I am not able to access these. Should I remove these or use the Revo Uninstaller. I have also restarted the computer after removing the registry items.

Looking for answers. I am still not able to remove the program off from the Add/Remove app and the ScanSoft disk showed that the paperport is still installed.

Thanks.

Mongooseba

 

Yes , you can delete these files , in case these files don't delete you have to use this tool

http://www.majorgeeks.com/files/details/unlocker.html

also you can download this tool

http://www.majorgeeks.com/files/details/everything.html

to search for PaperPort 11's files :wave

 

Hi Falconattack,

Thanks for the input. Looked at the files and did delete some but could not get the "Add/Remove" program to work. However, searched again and found a utility from the company that specifically removed the PaperPort 11. It worked!

Will re-install with a newer Paperport 11 versiion 2 to make it more compatible working with Win 7. I will know in a couple of weeks when the new disk comes in.

Thanks for every one's help.

Sincerely,
Mongooseba:drool