Canon DR-3020N Scanner Issue

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Greetings Everyone,

I have hooked up a Canon DR-3020N Document Scanner onto a Dell OptiPlex GX400 with a Pentium 4 1.8 GHz, 512MB RAM and Windows 2000 Professional SP4. The scanner is properly recognized in both the Device Manager of the Control Panel and the Imaging Devices of the Control Panel. The SCSI also recognizes it as the boot process goes and it is assigned as Device 1.

The problem is that no matter how many times we Uninstall/Reinstall, the TWAIN driver will not function. We receive the following two errors:

Cannot communicate with the scanner. Check status. Scanner driver will be closed.

Cannot open the TWAIN driver. make sure the TWAIN driver is not opened in another application or scanner connection is proper.

Canon USA has probably the worst website for support. Also, they do not seem to carry any later drivers for this model since the original v1.0 which is also the same as the install CD. Anyone have any suggestions?

Thanks,
Joel