Can't access Internet since AV software expired

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by garyon, Oct 29, 2006.

  1. garyon

    garyon Private E-2

    Hi, I'm a first time poster so bare with me.

    I have Windows xp sp2.

    My EZ security software expired and within a couple of days I couldn't access the Internet. I have since
    installed Norton 2006 and ran a scan but I still can't access. I can use Outlook Express OK though.

    I followed instructions off another site which is recommended before posting a HijackThis log.

    I can't run any online scans as I can't connect.

    I have attached the report from the HijackThis report and uninstall_list.

    I am posting this from my friends PC so will have to go back and forward to do what you recommend.

    Thanks in advance.

    Gary

    Edit by bjgarrick: Inline logs attached!
     

    Attached Files:

    Last edited by a moderator: Oct 31, 2006
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    First, I would uninstall the EZ security software and the Norton AV. Once uninstalled, reboot and see if internet comes back.

    How do you connect to the internet?
     

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