Can't boot in Normal Boot Mode

I have attached it to your last post for you.

You need to attach the logs from SUPERAntiSpyware, Malwarebytes and ComboFix. Try another browser if still having problems. Also try refreshing your page to see if the Manage Attachments button appears.

Based only on the MGlogs file, you may not be having malware problems.

Did you create the below file?

Code:

"C:\Windows\"
wintmp2.exe   18 Dec 2008      402857  "wintmp2.exe"

 

Disable any popup blockers that you may have enabled and try again. Otherwise copy the files to another PC and then attach them.

 

Yes it did. It always creates a log by default. It is in the below folder which I can see in your other logs. Here is a list of all of your logs from SUPERAntiSpyware.

Code:

C:\Users\JBC_2\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
su3ed5~1.log  18 Apr 2009         836  "SUPERAntiSpyware Scan Log - 04-18-2009 - 19-20-11.log"
supera~1.log  10 Feb 2009        1338  "SUPERAntiSpyware Scan Log - 02-10-2009 - 19-32-59.log"
supera~2.log  15 Feb 2009        1107  "SUPERAntiSpyware Scan Log - 02-15-2009 - 15-51-14.log"
supera~3.log  12 Apr 2009        1832  "SUPERAntiSpyware Scan Log - 04-12-2009 - 21-14-27.log"
supera~4.log  17 Apr 2009         795  "SUPERAntiSpyware Scan Log - 04-17-2009 - 22-37-13.log"                                                                              

You do not have the current version of Malwarebytes installed. You are way out of date. Now run Malwarebytes and click the Update tab. Then click the Check for Updates button so you update to the current version of the program and database. Then run a new scan with it too. Attach the new log.

What do you mean by this? Do you mean you cannot access it at all? Does it show up on your drive list in My Computer?



Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\TEMPC:\Users\JBC_2\AppData\Local\Temp

Now run Ccleaner to clean out only temp files and nothing else!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\avenger.txt
• don't forget the new Malwarebytes log
• also attach the SUPERAntiSpyware log that you never attached.
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You did not attach anything to your last message. You need to make sure you attach the logs.

I fixed and error in my instructions. Try the Avenger procedure again.

Please DO NOT do this. Attach the logs in the for we request and that is exactly how they are created. We do not want RAR files and we do not want you making your own ZIP files either.

 

In my last message I said a fix an error in the script. You did not need to download Avenger again, you just needed to use the corrected fix which I edited. The snapshot you attached shows that you use the old fix and not the new one. The first line of the Avenger fix now says

Drivers to delete:

instead of

Drivers to remove:

You need to rerun this Avenger fix and attach the new c:\avenger.txt log. Also you will need to supply a new log from MGtools by running GetLogs.bat again.

 

Please run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the new C:\MGlogs.zip file so I can check to see if Avenger was able to remove anything.


How are things working now?

 

The log is incomplete and not useful. Please delete the current C:\MGlogs.zip file and then run the GetLogs.bat program again and make sure that you allow it to finish running. When it finishes, attach the new log. Please do not use rapidshare. If the Manage Attachments button does not work, just refresh your browser or use a different browser.

 

Your log is still of no use to use. You must DOWNLOAD and save the MGtools.exe file to your C:\ folder as stated in the instructions. What little that shows in your logs reveals that you are trying to run it from the C:\Windows\System32 folder which is not where it belongs and this will not work properly. You need to follow the instructions properly and attach a new log. When you download it properly, you should have a C:\MGtools.exe file which is what you need to run.

 

Uninstall the below software:
P2P_Torrent Toolbar <-- This is a security risk

Make sure you shutdown AVG and Ad-Aware's Ad-Watch before doing the below.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: Babylon - {965B54B0-71E0-4611-8DE7-F73FA0B20E26} - (no file)
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

After clicking Fix, exit HJT.



Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

After reboot look for all of the above files & folders we had Avenger attempt to delete. If you still see them, delete them yourself.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You forgot to tell me how things are working.

Your logs are clean but delete the below folder.

Code:

"C:\Users\JBC_2\AppData\Roaming\"
#32E2~1       29 Apr 2009              ".#"

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. If we had you run Avenger, you can delete all files related to Avenger now.
5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
8. Go to add/remove programs and uninstall HijackThis.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

It was a folder not a file and .# is the one I was referring to. That is what is called the long folder name whereas the #32E2~1 name is called the 8.3 DOS short name (yes the short name in this case is longer ).

You're welcome. Surf safely!