Can't Connect to Internet in Safe Mode.

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat---> You will need to turn off UAC in vista and reboot*
  • newfiles.txt - the log from ShowNew.bat ---> You will need to turn off UAC in vista and reboot*
  • HijackThis ---right click and run as Administrator to get proper results!
    

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
*turn off UAC, to do this goto Control Panel\User Accounts and Family Safety\User Accounts and then choose your account if multiples ( best to be admin account ) and then bottom option is Turn User Accont Control On or Off then you will need to reboot.

then Shownew and getrunkeys work ok

 

Additionally:
Spybot S&D ~ Works Fine.

Counterspy ~ Works fine.

Panda Quick Remover ~ Does not work.

Bitdefender Online Scan ~ No work, fails on updates

Panda online Scan ~ No Work, Operating System not supported!!!

Do what you can and attach the logs.

 

What do you use the external drive for? If just data storage ...yes when you ran the scans incase there is something in you data files.

Do you know what these are:
C:\PR20070624124810001.xml
C:\PR20070624124811001.xml
C:\PR20070624124815001.xml

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now attach new logs for:

* GetRunKey
* ShowNew
* HJT

 

You can delete those files.

Remember:
Hijackthis ~ will run but it does not have access to the Hosts file if run normally, UAC will block its scan, to scan, you need to right click the Hijackthis/Analyze exe and Choose "Run as Administrator" (and have turned off UAC then rebooted).

 

Let's see if this will work ...remember to right click and run as administrator ...and turn off all your security programs.
Download HOSTER and then follow the below steps.

* Unzip Hoster to a convenient folder such as C:\Hoster
* Run Hoster.exe, click Restore Original Hosts and then click OK.
* Click the X to exit the program

 

Please uninstall HJT ...and download and run this HJT.

Then try to fix the:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
line.

Post a new HJT log ....remember to run as administrator , rename to analyse and with all security off until you are done.

 

Gone now......are you still having problems?

 

Sounds like a vista problem ...which we all have limited exp. with. But it also sounds like the drivers are not loading for your ethernet card ....check under computer properties ...device manager when in safe mode.

 

One last thing...run HJT and have it fix these three lines.
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O13 - Gopher Prefix:
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

Your system should be running normally ...let me know.

 

Sorry ....my mistake ...

* Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
* On the page that opens, scroll down to Symantec Lic NetConnect
* then right click the entry, select Properties and press Stop Service.
* When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
* Click OK until you get back to Windows.

* Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
* At the lower right, click on the Config button
* Then click the Misc tools button
* Select Delete an NT Service
* Copy/paste CLTNetCnService into the box that opens, and press OK
* If you receive any error messages just ignore them and continue.
* Now exit HJT.

We are just removing some left overs from NOrton.
You may wish to post the problem of connections in safe mode in the software section.

 

No problem ....