Cant Delete or find malware prob

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Cixx52, Apr 16, 2008.

  1. Cixx52

    Cixx52 Private E-2

    So i recently had my pc infected with a variety of different trojan viruses..took me over a week 2get them all but i believe im finally clean..i have one last problem and i dont know what to do..when im browsing online i cant stop pop ups from coming in anymore..i only have one infected file but i dont know how 2fix it..when i run Malwarebytes Anit Malware it shows me the infected file and it says it will delete on reboot but it doesnt delete..cant remove or fing the thing..some help is greatly aprreciated..here is the location of the infected file i got from the malware report..
    C:\WINNT\system32\drivers\core.cache.dsk (Malware.Trace) -> Delete on reboot.
    thanks:major
     
  2. abri

    abri MajorGeek

    Hi Cixx52,
    Welcome to Major Geeks!


    core.cache.disk is a nasty critter. Please run through the instructions in the READ & RUN ME FIRST and attach the requested logs with your next post. If you already ran some of the requested scans, you can use the logs which will already be on your computer. If you're still getting popups, it is certain that you still have the file on your computer which needs to be removed or the virus will keep coming back.

    abri
     
  3. Cixx52

    Cixx52 Private E-2

    man..i have been through the read and run me process like 3 or 4 times..its how i removed the other viruses i had on my pc..combo fix and mg tools i believe wouldnt work on my pc tho..some message about cannot run because of ms dos or something to that effect..so ive ive already run through the read and run me process then where do u think the logs would b on my pc so i can learn how to post them or do i have to do the whole process again..if so..let me know what u need me 2do and how u need me 2do it and i will gladly comply and make the attempt...thanks bro
     
  4. abri

    abri MajorGeek

    Hi Cixx52,

    The logs I need to see are the MGTools logs and they are located as a file called MGlogs.zip directly under C:\

    When you click to post your answer, if you scroll down, you'll see a "Manage Attachments" button. Click on that, browse to C:\ and scroll down until you come to the superman icon. The MGlogs.zip are the file just above that. Click on it and then make sure to upload the file before you click on Close the Window. Then click on submit. That will attach the file to your post. Remember to write something in your post or you'll get an error message.

    abri
     
  5. Cixx52

    Cixx52 Private E-2

    so when i try to download the mgtools i get an error message about the system file not suitable to run MS DOS..and when i dowload the windows patch to fix the error so i can run download and run mgtools..it still doesnt work..my pc wnt let me download and run mgtools..i still get the same error message even after extracting the help files from the windows xp mgtools fix patch on here.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I don't believe you are having issues downloading! Downloading and running are two different operations so please be careful how you use the words. If your problem is with running MGtools and that you are getting the one of the error messages mentions on the Using MGtools instructions page, then you need to apply the appropriate fix. If are getting error message type 1, you must Download and then run the suggested fix and you must make sure that you allow the files to be extracted into the C:\WINNT\system32 folder (the system32 is the default and requires folder) or the fix will do nothing at all. If you are not getting error message type 1, see if you are getting 1 of the other error messages. You must be clear and exact when you decribe your problems or you will get unclear and non-exact fixes. Do not reword error messages. Please give us exact word for word error message.

    However none of the above issues with MGtools explains why you have not attached the other logs that are clearly requested in the READ ME. If you ran it 4 times (which you should not have done) you should know where the logs are from the instructions. Also if ComboFix does not work, what exact problem are you having? Did you run it exactly as requested from the Start, Run, box? Is it renamed to cf.exe? Is it on your Desktop?
     

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