Can't delete specific e-mail message; causes Outlook to close

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by wbproductions, Mar 18, 2007.

  1. wbproductions

    wbproductions Private E-2

    Hello!

    We received a Spam message that we did not open and moved to our "delete" folder in Outlook. If we try to then permanently delete it from that folder, it causes Outlook to have an error and close. It happens every time and only with this one message. How do I permanently delete this message?

    We are using Microsoft Outlook 2000 and Windows XP. We are running a current and updated version of Norton and we frequently scan the computer with Ewido.

    Any suggestions would be appreciated. Thanks!

    WBP
     
    wbproductions, Mar 18, 2007
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This may not be a topic for the malware forum! Sounds more like a bug in Outlook.

    Are you Deleting the individual message or are you emptying the whole Deleted Items folder which would be a better approach? Right Click the Deleted Items folder and select Empty "Deleted Items" Folder

    Make sure all other applications (including your antivirus) are closed when trying the above.

    If that does not work, try the same from Safe Boot mode.
     
    chaslang, Mar 19, 2007
    #2

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