Can't get passed windows screen after Super Antispyware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Quilt, Aug 24, 2010.

  1. Quilt

    Quilt Private E-2

    Somehow I got malware on my home HP desktop computer (I am currently on a work computer). Everytime I were to open up an internet browser, another tab would open simutaneously withwebsiteconfirmreq.com and than it would go to someother website.

    I searched all over the internet for steps to remove it. I came accross this forum linkhttp://forums.majorgeeks.com/showthread.php?t=218986
    I eventually got to the Windows XP cleanup section link: http://forums.majorgeeks.com/showthread.php?t=139313
    As you will see the first thing the above thread tells you to run is Super Antispyware.http://forums.majorgeeks.com/showthread.php?t=127217

    So I ran that program, and quarantined/removed all of the suspicious files that the program had found. The program than said to reboot, and so I did. When it rebooted it would get passed the windows logo screen, stay black for about ten seconds, and than reboot. The computer just keeps doing this. I even tried safe mode but the same thing occurs.

    I ran the Windows Recovery Console and ran chkdsk /r. It came up with found one or more errors. I inserted the windows cd to the drive to repair, but I am unable to press F12 to get to the CD to repair windows.

    Any suggestions/directions on how to get to the CD to repair windows. Or does anyone know of another way to fix this problem? As i stated earlier I am on a work computer, so I won't be able to try anything until I gethome later.

    Thank you everyone in advance for you help!
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. Quilt

    Quilt Private E-2

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you can get into the RC, you could try running:
    fixboot

    However, this is something you need to pursue in the software forum as we can't help you with malware removal until you can boot up.
     
  5. Quilt

    Quilt Private E-2

    OK, so I pressed F1 to enter setup. I changed the primary boot from the hard drive to CD-ROM drive. I was able to get to the Windows CD, and went through the process of repairing Windows. When my computer rebooted I got this message (see attachment)

    Any ideas or directions on how to fix this?

    I will also post this in the software section, just in case.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You will need to pursue this in the software forum. It could be either a software conflict or a hardware issue.
     

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