can't go beyond the first step in windows xp cleaning procedure

Welcome to Major Geeks!

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

1. Rkill.exe
2. Rkill.com
3. Rkill.scr
4. Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.


Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post )


Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.

Then try running these instructions: Using MGtools

Attach the below logs when finished with all of the above:

• C:\avplog.txt - from AVPfind
• a log from online SAS scan if you could make one
• C:\MGlogs.zip - from MGtools

The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.

 

ok. I will be here waiting

 

...and are you able to complete anything in safe mode?

 

tell me what happens when you rename combofix and MGTools.exe.

Rename combofix to 123.com > also rename MGTools.exe to MGTools.com and let me know the results. Try in normal mode first and then safe mode if normal is unsuccessful.

 

Good, and hopefully MGTools will run too, those are the most important logs of all as well as combofix.

which version are you using? If version 5... locate it's icon in your notification area, right click > and disable until next reboot. If using version 4 then right click the blue icon and disable on access scanning (If I remember correctly) Then just a case of right clicking and re-enabling afterwards.

Just concentrate on Combofix and then MGTools for now, then once we have made some progress, I will have you try with SAS and MBAM too, and whatever other tools we may need.

You're very welcome

 

Good. We're making progress now:

1. Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode, if you haven't done so already.

2. Please go to Add/Remove programs and uninstall the following software:

• Java(TM) 6 Update 16
• Java(TM) 6 Update 17

3. Now we need to use ComboFix to be rid of some malware and also clear up remnants from the avg you were using before you switched to avast.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

NetSvc::
qikrv
wyiey

Driver::
qikrv
wyiey
butdxzpe
gcdvhman

File::
c:\windows\system32\drivers\avgntflt.sys
c:\windows\system32\01.tmp
c:\windows\system32\zcuqf.dll
c:\windows\system32\butdxzpe.sys

Folder::
c:\documents and settings\Atty.Villanueva\Application Data\AVG8
C:\$AVG
c:\documents and settings\All Users\Application Data\avg9
C:\Program Files\AVG

Registry::
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\butdxzpe.sys]
[-HKEY_LOCAL_MACHINE\System\ControlSet002\Services\qikrv]
[-HKEY_LOCAL_MACHINE\System\ControlSet002\Services\wyiey]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

4. Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

5. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

6. Let us know of any problems you may have encountered with the above instructions and also let me know how the machine is behaving now!

 

Hello there. Those logs are looking great now.

Rename 123.com back to combofix.exe.

Now open up MBAM > update > run a scan > fix all it finds and attach the log it creates into your next reply here.

Do the same for SAS.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

You must have something controlling start up's then if not msconfig.

 

No problem! Getting real close to my sleep time now though, 3.30am :zzz So gonna get settled down shortly, but if I don't get back to you tonight, for sure in the morning.

 

ok, but dont confuse safe mode with "using msconfig to put your pc back into normal mode" as they are two different things.

 

The error message was explained here:

Using MGTools

The logs are clean. Just ensure you keep MBAM and SAS for scanners as they are two of the best out there. Run them regularly and surf safely,files like the below are to be avoided.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Majorgeeks is a great site that hosts LOTS of software which is all thoroughly tested for malware before being offered out to the public.

I'd need the exact file path to the "threat" being found. It could have just been a FP and detecting Combofix or such as.

I take it you are referring to a business network then. If the IT guy is not a "techie kinda guy" then why is he the IT guy may I ask?

He is employed and paid for what we have done here for free. I'm very happy to have helped you with one machine but servicing 8 or more also besides that... not too sure about I think it is against our policies here, and if I was to undertake cleaning all of those PC's on your network, it would mean home users would have to wait for help and they do not have technicians employed to troubleshoot for them.

No problem.

Especially if this is a work machine!!

 

Yep, that's why I got tired of hiring out technicians at 25 quid a throw! came here and started learning!

 

Try deleting the below bold file by using windows explorer.

 

Yes quite possibly. I take it avast is no longer detecting the threat?

 

Yes! That's normal. Some files are locked by the system or are password protected which an anti-virus program cannot scan.

You're welcome.

Happy Birthday to you! Have a great day however you spend it!