Can't log on after Norton Power Eraser - frst log attached

Hello, I'm trying to remove something called bloodhound.pdf.21 from my in-laws computer. Win7 SP1 - 64 bit. NPE told me it had to reboot to check for rootkits etc. So I clicked ok. After getting back to the windows log in screen, I type the password and it says "The user profile service failed the logon. User profile cannot be loaded".

I am now logged in under safe mode. The password works and I get a notification saying default user profile is in use. I found this website after a google search and ran the farbar tool. Attached is the log.
Thanks very much for any assistance in getting this corrected.

 

Hi, and thanks for the quick reply.
I did what you asked and attached the fix log. I rebooted and tried to log on in normal mode, but still could not. I have never done a system restore before, and I asked the in-laws for any kind of Windows CD, but they say nothing came with this Dell.

I don't know if it's relevant, but when I run frst64 from the command line I get an error message saying there is no disk in the drive, with some kind of path named. I press continue and it seems to work after that.

 

Well what I ended up doing for now is enabling the hidden Administrator account and logging in with that. I created another admin for me to use, and a standard account for the old folks. I managed to save all their pictures and move them over to the new account. That's about all the personal files they had. I disabled the hidden account after that. I think NPE removed the bloodhound thing, for all the damage it ended up doing. I don't see any new quarantine notifications from symantec endpoint.