Can't reach malware cleaning sw I downloaded

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ZenPup, Oct 16, 2007.

  1. ZenPup

    ZenPup Private E-2

    (Sorry if this post seems terse, but I just spent my lunch hour writing an eloquent one that disappeared into the void when I tried to post it & it claimed I wasn't logged in anymore--probably a cookie problem.)

    I'm fighting malware--tracking popups--on XP.

    I printed all your "read me first dammit" pages & linked pages, and actually RTFM'd.

    I downloaded all the software you list for scanning, etc. to my desktop.

    When I boot in safe mode, that username is not an option. I log in as admin, and I cannot see the software on the other username's desktop.

    --Do I have to download it all again to the Admin desktop?
    --Can I "see" it somehow without downloading it all again?

    I also tightened up a lot of my explorer settings for privacy & security thinking that could prevent these popups (to no avail), so now my system is very hard to work with.

    --What should I have my Internet--Tools settings set to for the best balance of security & functionality during the cleanup as well as before-and-afterward, in your esteemed opinion?

    Muchas gracias,
    ZenPup
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run as much as you can in normal mode ....and attach the requested logs ...(I also replied to your welcome center post ...click the "remember me" box when you log in.)

    In safe mode...as admin...you should be able to right click start / explore and find the items under the users name ...

    Let us know how you make out.
     
  3. ZenPup

    ZenPup Private E-2

    Another quick question before I plunge in:

    I downloaded the latest version of Sun Java because it told me to. I didn't see that I had any previous versions (since I ain't no programmer), but for all I know, it's built-in somewhere.

    Do I need to actually install it? Not quite sure I understand where &when & how to do that, if even necessary.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Old versions will be listed in your add/remove programs .....best to remove the old / reboot and install the new.:)
     
  5. ZenPup

    ZenPup Private E-2

    See it now--more recognizable by the icon than the initialism! Tx! Will take care of it.
     

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