Can't remove Snap.do

Rerun Hitman and have it delete Potential Unwanted Programs if any remain.

also... Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

 

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

I know its still an issue. Tell me, which browser does this affect please?

 

Update to IE10 and tell me if it continues...

 

Uninstall this:

• GetSavin

Delete this folder:
C:\ProgramData\Strongvault Online Backup


Run this and attach the results.

Using ESET's Online Scanner

Still the same or has it gone?

 

Hello, zeroth01

Let's see if this tool removes it.

Please download AdwCleaner by Xplode and save it to your Desktop.

Using AdwCleaner

• Double-click AdwCleaner.exe to run it. (Vista & Win7 users should right-click and "Run As Administrator")
• Click on Delete
• Your pc should now automatically re-boot
• AdwCleaner will display a log showing the files, folders, and registry entries that were removed.
• Attach this log to your next reply.

 

and uninstall GetSavin with Revo Uninstaller.

 

Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts.

• Double-click OTL.exe to run. (if running Vista, Win7, or Win8 use right-click and select Run as Administrator)
• Copy the text in the code box below and paste it into the text-field.

Code:

:OTL
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = [URL]http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox[/URL]
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = [URL]http://au.search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF[/URL]
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = [URL]http://en.wikipedia.org/wiki/Special:Search?search={searchTerms[/URL]}
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = [URL]http://rover.ebay.com/rover/1/5221-111072-7833-3/4?mpre=http://shop.ebay.com/?_nkw={searchTerms[/URL]}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = [URL]http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox[/URL]
CHR - default_search_provider: SweetIM Search (Enabled)
CHR - Extension: GetSavin = C:\Users\Sarah\AppData\Local\Google\Chrome\User Data\Default\Extensions\mjildcbkilmkddbbpbjljljdmmlfeppl\5.0_0\
CHR - Extension: No name found = C:\Users\Sarah\AppData\Local\Google\Chrome\User Data\Default\Extensions\licjnkifamhpbaefhdpacpmihicfbomb\2.1.0.22_0\
CHR - Extension: GetSavin = C:\Users\Sarah\AppData\Local\Google\Chrome\User Data\Default\Extensions\mjildcbkilmkddbbpbjljljdmmlfeppl\5.0_0\
O2 - BHO: (GetSavin 5.0) - {4334C8BB-FA2D-4464-91BB-E8A1DDE49507} - C:\Users\Sarah\AppData\Local\getsavin\ie\getsavin_1364257202.dll File not found
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
 
:Files
C:\Users\Sarah\AppData\Local\Google\Chrome\User Data\Default\Extensions\mjildcbkilmkddbbpbjljljdmmlfeppl
C:\Users\Sarah\AppData\Local\getsavin

:Reg
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\GetSavin]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\GetSavin]
:Commands
[PURITY]
[EMPTYTEMP] 
[EMPTYFLASH]
[REBOOT]

• Now click the button.
• If the fix needed a reboot please do it.
• Click the OK button (upon reboot).
• When OTL is finished, Notepad will open. Close Notepad.
• A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
• Attach this log to your next message. (See: How to attach)

Please follow the instructions in the below link to Reset IE back to defaults.

http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings-in-internet-explorer-9

Make sure you now exit IE and then restart it before doing the below.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the log from OTL
• C:\MGlogs.zip

Make sure you tell us how things are working now!

 

If you mean that when you start IE that your home page is that URL then just change it to what you desire.

Also you still need to delete the below folder which Kestrel13! requested earlier. It does exist in your new logs. So you need to make sure you are looking properly.

C:\ProgramData\Strongvault Online Backup


Ooops! It appears that you did not get MGtools to run properly. Please shutdown protection software and run it again as requested. You last log is not fully updated.

 

Please put copies of the below 3 files into a ZIP file and attach it here:

Code:

 
1,375 2013-01-18 02:46:44  C:\Users\Sarah\Desktop\Internet Explorer.lnk 
1,410 2013-03-12 01:26:15  C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Convert.lnk
1,431 2013-03-29 23:14:00  C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk

 

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!