Can't run Cntrl Panel apps, access Mj Geeks or use HJT etc.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by elvago120, Mar 30, 2006.

  1. elvago120

    elvago120 Private E-2

    Hi guys,

    I have some type of malware problem with my PC which is showing the following symptoms:

    1. Can't access Major Geeks (using seperate uninfected laptop to make this help request) or Kaspersky online virus checker.
    2. Can open control panel but none of the apps within CTRL Panel run. Most just beep, I think they are opening and imediately closing.
    3. Can't run the following apps (in normal or safe mode):
    CCleaner
    HJT
    Window
    CWShedder
    Miniremoval_coolwebsearch_smartkiller
    Windows defender (since I can't install the SDK Security prerequisite pack downlaoded from MS and needed before Win Defender acan be installed).

    4. Can run, spybot, adaware and ewido, which are currently showing clean.

    I have followed all the steps possible in the Read and Run me First stick thread.

    I would be very gratefull if anyone could give me any information on sorting this out.

    Thanks for your time
    Mark
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    It is going to be difficult since you cannot not run many things, but let's see what we can do.

    Try renaming hijackthis.exe to myhjt.com
    Then try to run myhjt.com. If this works attach a log, if it doe not work. Try running it as follows. BUT NOTE: For the below to work! You must have HijackThis (myhjt.com) installed in the C:\Program Files\HJT folder as specified in the script.

    Copy the below quoted text into a new notepad document.
    Click File> Save as... and change Save as type to all files, set the File name to runhjt.bat and save it to your Desktop.
    Now execute runhjt.bat by double clicking on it. A new HJT log will come up. The file is already save in the folder where HJT is run from. This should be C:\Program Files\HJT if you followed our directions for installing HJT. Attach this log. HJT is also still running minimized. Double click on it and continue to do the following:

    Click the Config button on the lower right.
    • Click Misc Tools button
    • Click Open Uninstall Manager
    • Click Save List (generates uninstall_list.txt)
    • Click Save, to save it to a file where you can find it.
    • Attach the uninstall_list.txt file to your next message.
     
  3. elvago120

    elvago120 Private E-2

    Hi Chaslang

    Thanks for the reply, I followed your instructions but HJT flicks up a window for a microsecond and then closes. I went to a dos prompt to run the bat file from there so the result would still be visible when the program had finished and there is no output visible from the run.
    Also there is no log file in the HJT folder.
    I did a search for HJT.log, but nothing on the hardrive.

    One small point, and it's probably not relevant, but my windows2000 is Spanish. I adjusted the bat file acordingly to "Archivos de Programa" instead of "Program Files". Hjt was found and run, but no output.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Try booting into safe mode and running the procedure! Make sure you run nothing else except this.

    Also another thing that can be tried in both normal boot mode and in safe mode is:

    • first open a command prompt window
    • then run Task Manager (assuming it runs - it may not)
    • in the Process list of task manager locate explore.exe and right click on it and select End Process. This will kill your Desktop and icons...etc will disappear. It is just temporary. Don't panic.
    • now run the runhjt.bat file and save the log if it runs.
    • then back in Task Manager, click File, New Task (Run...) and enter explorer.exe This will bring back your Desktop.
    If this worked, upload the HJT log.
     

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