Can't run malwarebytes and can't system restore.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by thetrinity, Dec 29, 2012.

  1. thetrinity

    thetrinity Private E-2

    I tried to system restore and it wouldn't let me. I forget the specific reason why but I believed it had something to do with the date of the computer. Also I am unable to run malwarebytes. I have tried to change the name, I have tried to change the folder, I have even installed it in a usb through portableapps and it still doesn't let me run malwarebytes. I have attached the logs I could.

    Also, every virus removal program I download keeps telling me its out of date and that I need to install the update even though I have downloaded the latest version. I believe the virus is messing up the dates somehow.

    Thank you so much.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

    Please disable Spybot's TeaTimer.

    How to disable Spybot's TeaTimer

    Uninstall the below:
    • My.Freeze.com NetAssistant
    • Viewpoint Media Player


    Re run Hitman and have it delete these:

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Delete this folder.
    C:\Program Files\Common Files\Spigot

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. thetrinity

    thetrinity Private E-2

    I am unable to run spybot therefore unable to disable teatimer. When I right click spybot the run option is gray and it doesn't let me press run. Please help. Thank u.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Just continue on without disabling it. :)
     
  5. thetrinity

    thetrinity Private E-2

    I ended up just deleting spybot. I was not able to delete the folder spigot though. And I was not able to find my.freeze.com NetAssistant in add or remove prorams but I tried to delete it through another program, which supposedly said it deleted the program but in program files the folder is still there.

    Thanks again, I attached the new Mglog.

    Laptop is running a lot better though. It has not frozen like before just yet. I did try to run malwarebytes again, but it was unsucessful.
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Uninstall the below with Revo Uninstaller. Use it to uninstall Malware Bytes too, then you can reboot afterwards and reinstall. Let me know if it runs then.

    • My.Freeze.com NetAssistant

    Download and run OTM.


    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.
    Code:
    
    :files
    C:\Program Files\Common Files\Spigot
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

    Does system restore still fail? (Don't try and restpre back if it does, just let me know it it works)
     
  7. thetrinity

    thetrinity Private E-2

    This time I was able to uninstall my.freeze.com NetAssistant and malwarebytes. Except after the reboot malwarebytes kept giving me the same error after the installation was done which is this program needs to close do you want to send an error message.

    I ran old timer and that was perfect. I uploaded the log.

    The system restore runs fine, the orignial problem was that after it was done with the process it gave me an error that it could not restore it and I believe it had to do something with the fact that this virus keeps messing up with the laptop's time somehow. Because superantispyware keeps telling me I need to update even though I already downloaded the latest definitions.

    Also I cannot run task manager and I already went into regedit and its value was 0. --Nevermind about not being able to run task manager it just takes forever, except after the malwarebytes install it definitely freezes and I have to restart.

    Laptop is faster except it does freeze everytime I try to reinstall malwarebytes.

    Thank you again. Anything else I can do?
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You do not have enough memory to properly run Windows XP SP3 and other applications. Your logs show
    Code:
    Total Physical Memory 512.00 MB 
    Available Physical Memory 38.55 MB
    You need at least 4 times this even if you had a modern processor, but you have an old processor
    So you could really use 6 times the memory ( i.e. 3 GB ) but your old PC probably does not allow that much memory.

    Due to the lack of memory, I recommend that you uninstall all of the below
    Spybot << Teatimer may be killing your memory
    IObit Malware Fighter
    IObit Toolbar v6.6
    SUPERAntiSpyware
     
    Last edited: Dec 31, 2012

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