Can't uninstall GFI Back-up 2009 Home Edition

No matter what I do I can not uninstall GFI Back-up 2009 Home Edition software. I run the windows uninstaller and it doesn't get rid of it. The company's website isn't much help either, it tells me to try running some files that don't exist on my computer. Any ideas on what I should try? Thanks in advance.

- John

 

Try Iobit uninstaller
http://majorgeeks.com/Iobit_Uninstaller_d6427.html

Are you saying that you all ready tried to uninstall the program and it will not uninstall.

 

Yes, I tried the normal uninstall and it can't find a .log file.

Just tried running the program you suggested and it shows 0bytes filesize. Ran the uninstall through it and again gave the "can't find .log file". Then advanced found 6 Registry Keys. Should I delete them? Would that eliminate it all?

- John

 

Attached is what I get. Yesterday I tried re-installing the program to see if it would re-create the .log file needed so I could uninstall it but it didn't (Originally I installed this program about a year and a half ago).

- John

 

Anyone else have any ideas? It's still on there and can't get it to uninstall.

- John

 

Just for the record...do you run a cleaner like CCleaner? It and others do remove .log files. If GFI 2009 is set to use a Windows .log file during uninstallation and if it has been removed, that would cause the error.

I had an experience where a program deleted the Windows installer. Nothing would install, and some programs wouldn't open. I had to eventually run a "repair" installation on XP to get the Windows Installer back. Then I had to do some other fixes like reinstall Flash and Shockwave. Perhaps restoring Windows would restore the missing .log for you...if it's a Windows .log.

If you have the name of the .log file, maybe it would help to Google it and see if it is a Windows .log. BTW, in XP the "repair" option is great, and I think underrated. You will only lose updates, which you can easily retrieve again. All of your data is preserved, and it might restore the .log file. Pretty sure Vista and 7 repair features are even better, although I don't have experience with them...

 

Look here
C:\Program Files\GFI\GFI Backup 2009 - Home Edition\unwise.exe

Do you have an INSTALL.LOG or Install.Log file in there?

If so, drag that file with the mouse over the uninstall.exe file and release the mouse button.

 

I do run CCleaner fairly regular, so maybe that's what happend to it. I'll try searching Google and attempting a Windows 7 Repair option (if I can find my install disc....or download the file).

- John

 

Nope, not there. That was the suggestion I found on the mfg website but both the install.log and the unwise.exe files do not exist in the GFI folders.

- John