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Certain Programs Won't Open, Some Do Open Weird

Discussion in 'Software' started by SolitarySue, Feb 26, 2012.

  1. SolitarySue

    SolitarySue Private E-2

    I have a fairly new HP Desktop PC. I'm running Windows 7 Home 64-bit SP1. Yesterday I noticed that iTunes won't open when I double-click on the shortcut icon on my desktop. I restarted my computer, same issue. I restarted in Safe Mode, same issue. I did not uninstall/reinstall because I also can't open my Spybot-SD. Same thing happens. The process is listed in Task Manager, but the programs just don't open. I have not tried uninstalling/reinstalling the programs because I'm pretty sure it won't help. I tried doing a System Restore back to early February. The System Restore was successful but the problem persists. Also, Windows Media Player opens, but it opens weird, wherein it freezes on a white square for a few minutes before finally loading. Also, my DVD burning software, DVD Flick, opens but first it freezes on a yellow square. It's hard to Google this problem because of all the programs involved, and I'm sure there are more programs that won't open that I'm just not aware of yet. I didn't do anything that I can think of that could've caused the problem (and if I had, the system restore would've fixed it). So I scanned my PC for viruses with Symantec and I also scanned for malware with Microsoft Security Essentials and both scans came up clean. Not being able to use iTunes presents a problem because I can't update my phone or make changes to my phone at all.



    Any help would be greatly appreciated. Thanks.
     
  2. kipfeet

    kipfeet Corporal

    Symantec and MSE notwithstanding I suggest scans with anti-malware scanners, too, just to make sure.

    Download and install from MG SuperAntiSpyware and Malwarebytes AntiMalware. After the installs check for updates to get the latest definitions. Run Quick Scans with each program. If anything is found other than tracking cookies run Full Scans with each program. Please let us know if anything suspicious was found and we'll go from there.

    Good luck!

    PS Forgot to say that with Malwarebytes you specifically have to tell it to fix what it found. SAS will fix things without your telling it.
     
  3. SolitarySue

    SolitarySue Private E-2

    Ok, I downloaded and installed the programs, and I ran the scans. Malwarebytes came up clean I think, and I think all SUPERAntiSpyware found was tracking cookies.

    Here are the logs:

    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org
    Database version: v2012.02.26.05
    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Andrea :: ANDREA-HP [administrator]
    2/26/2012 4:29:17 PM
    mbam-log-2012-02-26 (16-29-17).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 189182
    Time elapsed: 3 minute(s), 7 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 0
    (No malicious items detected)
    (end)

    ----------------------------------------------

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com
    Generated 02/26/2012 at 04:39 PM
    Application Version : 5.0.1144
    Core Rules Database Version : 8279
    Trace Rules Database Version: 6091
    Scan type : Quick Scan
    Total Scan Time : 00:03:28
    Operating System Information
    Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
    UAC Off - Administrator
    Memory items scanned : 571
    Memory threats detected : 0
    Registry items scanned : 54170
    Registry threats detected : 0
    File items scanned : 16246
    File threats detected : 342
    Adware.Tracking Cookie
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\NAFVBGME.txt [ /mediaplex.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\KPOD3ZJP.txt [ /atwola.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\ZZ2VWJ1G.txt [ /specificclick.net ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\UVLT52ZU.txt [ /casalemedia.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\QD0JKDR1.txt [ /doubleclick.net ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\AVNMXZ2F.txt [ /tribalfusion.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\VJORMUXL.txt [ /247realmedia.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\74AUKE18.txt [ /ad.yieldmanager.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\8OLINK6B.txt [ /ar.atwola.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\USZS6TSL.txt [ /advertising.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\PW4ON8DM.txt [ /at.atwola.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\XAQBCUQ1.txt [ /2o7.net ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\VUX9WKSV.txt [ /questionmarket.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\WYJH0Y5V.txt [ /apmebf.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\46MQHNMS.txt [ /realmedia.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\GETAYRFO.txt [ /adxpose.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\32PYRXEY.txt [ /accounts.google.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\REG865SZ.txt [ /tacoda.at.atwola.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\0AFK1CQK.txt [ /ads.undertone.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\49C4FW7G.txt [ /revsci.net ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\Q1QRN3JB.txt [ /media6degrees.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\NH6CR4VL.txt [ /atdmt.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\RZ4PMIWJ.txt [ /lucidmedia.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\HBOPTF5O.txt [ /ads.pubmatic.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\VJLRSR19.txt [ /insightexpressai.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\DTRHUJ6N.txt [ /invitemedia.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\ILK5UN7U.txt [ /imrworldwide.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\9850YQ5H.txt [ /zedo.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\KJVLZL8D.txt [ /ru4.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\IWWP3LA5.txt [ /eyeviewads.com ]
    C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Cookies\IUEDCSSF.txt [ /cdn.at.atwola.com ]
    C:\USERS\ANDREA\AppData\Roaming\Microsoft\Windows\Cookies\P9UBFNN3.txt [ Cookie:andrea@adsonar.com/adserving ]
    C:\USERS\ANDREA\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrea@double click[1].txt [ Cookie:andrea@doubleclick.net/ ]
    C:\USERS\ANDREA\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrea@google[1].txt [ Cookie:andrea@google.com/accounts/ ]
    C:\USERS\ANDREA\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrea@accoun ts.google[1].txt [ Cookie:andrea@accounts.google.com/ ]
    C:\USERS\ANDREA\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrea@atdmt[2].txt [ Cookie:andrea@atdmt.com/ ]
    C:\USERS\ANDREA\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrea@accoun ts.youtube[1].txt [ Cookie:andrea@accounts.youtube.com/accounts ]
    .eyewonder.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .eyewonder.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    statse.webtrendslive.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .doubleclick.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    ad.yieldmanager.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .realmedia.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .atdmt.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .atdmt.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    ad.yieldmanager.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    ad.yieldmanager.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .invitemedia.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .imrworldwide.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .imrworldwide.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .interclick.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .interclick.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .adserver.adtechus.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .specificclick.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .ads.pointroll.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .pointroll.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .adbrite.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .adxpose.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .trafficmp.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .ru4.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .w3counter.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .amazon-adsystem.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .serving-sys.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .247realmedia.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .interclick.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .invitemedia.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .collective-media.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .collective-media.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    stats1.clicktracks.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .bizrate.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .overture.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    stats1.clicktracks.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    stats1.clicktracks.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    stats1.clicktracks.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .revsci.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .amazon-adsystem.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .histats.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.findallmp3.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .histats.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    us.sitestat.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    us.sitestat.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    citi.bridgetrack.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    citi.bridgetrack.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    citi.bridgetrack.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    citi.bridgetrack.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .revsci.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .paypal.112.2o7.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .e-2dj6wnl4gndjcao.stats.esomniture.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .e-2dj6wfkoqndpcdp.stats.esomniture.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    www.googleadservices.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .eyewonder.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .eyewonder.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .e-2dj6aekiohcpwbo.stats.esomniture.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .adserver.adtechus.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    adserver.adreactor.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .getclicky.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .yieldmanager.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .a1.interclick.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .ru4.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .realmedia.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    network.realmedia.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .revsci.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .adbrite.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .pro-market.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .revsci.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .media6degrees.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .insightexpressai.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .adbrite.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .clickfuse.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    accounts.youtube.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    accounts.youtube.com [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
    .pro-market.net [ C:\USERS\ANDREA\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\URO4V4TH.DEFAULT\C OOKIES.SQLITE ]
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  4. kipfeet

    kipfeet Corporal

    OK, I agree that the programs didn't really find anything suspicious. Good to know, though, and your computer looks pretty clean!

    I recommend keeping the programs, though. If you set the preferences correctly on SAS it won't load into memory when you boot, so neither program will be running except when you want them to, therefore they won't cause any additional load on your system. Keep them updated and run them occasionally as they can find things that an AV won't.

    FYI, MG prefers that we not put logs in-line in a post. They want logs attached to the post. Don't be surprised if a moderator comes along and edits your post to remove the logs' info. Next time you'll know :)

    Now to your problem, a very strange one indeed. I can't say I have any bright ideas at the moment, but I'll think on it and get back to you if I do think of something. Someone else here will probably come along with some good ideas. Be patient and I or someone will tackle it. In the meantime I suggest not running any 'fixes' that you find on the 'net that you don't know exactly what they will do. Try to keep the computer in its current state as much as you can. That will aid in the trouble-shooting. Wouldn't hurt to see what other programs won't run, though, as that might be valuable info.

    Are you having any problems with the internet? Does all seem normal there with searches, websites, etc.?
     
  5. SolitarySue

    SolitarySue Private E-2

    OK iTunes opened. I didnt click on it. I clicked on it earlier, after I finished the scans and restarted, just to see if anything had changed. But nothing happened. This time I didnt go into Task Mgr and end the process though, I just left it alone. And it just popped up in my taskbar, but it froze my whole desktop for a good solid 5 minutes, just sitting there. I couldn't click on it, nothing would happen. And it made my cursor be an hourglass all over my desktop. Then all of a sudden, the program loaded. Now I can play my music and stuff. But I'm afraid to "x" it out because I don't know if it will load again. Also, now I can't check Spybot because I uninstalled it. What do you think is going on?

    Also, sorry about the log thing.
     
  6. kipfeet

    kipfeet Corporal

    OK. Here's something you can do that might help gather some info.

    First, how much memory do you have?

    Now, it seems your CPU may be bogging down. Let's see if we can tell what's causing it. Try the following:

    Turn off your computer.

    Turn off your router. Wait 2 minutes.

    Turn your router back on and allow it to boot.

    After the router has booted turn on your PC and allow it to fully boot. Don't run any programs except as mentioned below.

    Now open Task Manager and set the columns to display Image Name, CPU, Memory Usage and Peak Memory Usage, if they're not set already.

    Now just sit there and watch the info on the processes tab for a while. Make notes about what programs are taking more that 30-40% of the CPU, for how long and how frequently. We're not interested in programs other than the big CPU users. My guess is there will only be a few. Most will be at 0-1% just sitting there and System Idle will be at 98-99%. Look for the 1, 2 or 3 big users and let us know.

    After you think you have a pretty good handle on what's doing what and how often, try opening a program or two with Task Manager still showing and see what happens with CPU usage. Let us know.

    And you thought you didn't have anything to do on a Sunday evening, didn't you? :)
     
  7. SolitarySue

    SolitarySue Private E-2

    Ok so I did as you said, and there's really no way for me to know
    percentage-wise what's what because I don't see where it shows percents, but I can tell you this. The first thing in the list when I arrange it by Memory
    Usage is something called:

    svchost.exe
    User Name: SYSTEM
    Memory: 54,208 K
    Description: Host Process for Windows Services

    Then it goes down from there. Next is:
    MsMpEng.exe which is I think Microsoft Security Essentials
    which uses 47,084 K and then it goes down from there.

    Nothing really super huge. When I click on iTunes it pops up in Task Mgr as
    10,912 K but the program does not open. It's 7:32 now. Let's see how long it
    takes for it to open.

    Ok it opened in the taskbar at 7:49 but it was frozen. It finally opened fully at 7:52. Weird!
     
  8. sikvik

    sikvik Corporal Karma

    Hope you don't have both Norton and MSE installed.
    Cheers..
     
  9. SolitarySue

    SolitarySue Private E-2

    I don't have Symantec installed. Sorry, I should probably have said that. I use the online scan located here: http://security.symantec.com/sscv6/WelcomePage.asp

    What I had installed was: Microsoft Security Essentials and SpyBot-SD. Microsoft Security Essentials opens and runs fine. Spybot did not, but I've since uninstalled it.
     
  10. kipfeet

    kipfeet Corporal

    Ah Ha, my dear Watson...we may have by happenstance gotten lucky.

    MSMPENG.exe is Windows Defender, not part of MSE .... and .... Defender is known for causing systems to bog down a lot. MSE is supposed to disable Defender when MSE is installed.

    Go to Administrator Options and uncheck the "Use Windows Defender" box. Click "Save." (If it's already unchecked, let us know that!)

    Reboot. Is your PC happier now?
     
  11. SolitarySue

    SolitarySue Private E-2

    OK when I click on Windows Defender a window pops up that says the service is off, and if I want to turn it on. So I'm pretty sure Windows Defender isn't running. Also, when I end the process MsMpEng.exe in Task Managr, Microsoft Security Essentials pops up in the taskbar and says that it cannot run because the service has stopped. So that leads me to believe that that file is not connected to Windows Defender and is connected to Microsoft Security Essentials. Am I missing something?
     
  12. SolitarySue

    SolitarySue Private E-2

    OK, well initially I had Googled "iTunes won't load." And since I found out that iTunes, in fact, WILL load, just seventeen minutes after I click on it, I figured I'd return to Google and change my search to "iTunes takes forever to load." Upon doing that, some random person on some random message board said that iTunes and certain other programs scan the CD drive and that sometimes bog down their loading time. I removed my blank DVD from my DVD+RW drive, and now everything works fine. No clue why having a CD in there would matter, but all I care about is that it's fixed.



    Thanks to everyone for their help.
     
  13. satrow

    satrow Major Geek Extraordinaire

    That's worth highlighting for anyone else that may stumble across this problem.

    Nice work and thanks for reporting back :)

    Is MSE working as expected now?
     
  14. kipfeet

    kipfeet Corporal

    SolitarySue,

    No, you aren't missing anything, but we're both correct in our own ways. MSMPENG.exe is apparently used for both Windows Defender and MSE, which explains why MSE has to turn off Defender when MSE is installed.

    But, I'm glad you found the problem and that it was an easy fix. Easy fixes are always the best kind when you've wrung your hands for days on a problem. Good going!

    For future reference in deciphering Task Manager the CPU column is in percent. If you sum the CPU column at any given instant the sum would always total about 98-102% (hysteresis effects cause the total to sometimes not be 100%).

    And also for future reference you might find useful at times a program that is similar to Task Manger but which gives one a lot more information about running processes. It's call Process Explorer and you can find it on MG at http://majorgeeks.com/Microsoft_Process_Explorer_d4566.html

    It's a lot more customizable than TM, too, but one of the best parts about it is that it has a good description of running processes in terms of who/what program or service is responsible for the process (Example: vssvc.exe is described as "Microsoft Volume Shadow Copy Service"). Process Explorer can be loaded on demand like TM so it puts no additional burden on your system during normal operation. I use both programs depending on what information I need.

    Good luck to you!
     

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