Clean install didn't remove trojan(s)...

Welcome to Major Geeks!

Did you delete partitions and recreate from scratch before reinstalling. There are many infections that will survive a simple reinstall and even a format.

If however you would like us to check to see if there is any malware at play then please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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Okay but you don't need to use wireless do you? Why not use wired if wireless is an issue.

Also to really provide the proper support we prefer that the READ & RUN ME FIRST be run in normal boot mode and it does not need a connection other than to download the programs needed and then to attach logs later. If run the READ & RUN ME FIRST and attach the logs, I will assess whether there is a malware problem. The likelihood is low since you repartitioned and reinstalled, however if there was inadequate protection installed when the PC was reconnected to the internet, there is a chance that it instantly became infected. It does happen. Also if any backups of executable files were reused and they contained infections, they could also have potentially caused a problem.