Computer is off in the morning

Discussion in 'Hardware' started by yahnis, Mar 28, 2011.

  1. yahnis

    yahnis Private E-2

    For the last few days my computer has shut down overnight. I haven't installed any new software. ]

    I get this error upon booting in the morning:

    "windows has recovered from an unexpected shutdown."
    Program signature: Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Additional Information about the problem: BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA800AB3AA10
    BCP3: FFFFF80000B9C518
    BCP4: FFFFFA800F31B440
    OS Version:6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Files that help describe the problem:
    c:\Windows\Minidump\032711-55208-01.dmp
    C:\Users\Paul\AppData\Local\Temp\WER-78671-0.sysdata.xml

    I cannot find the two files listed above on my system.

    Attached is a HiJack This file.

    Any help would be greatly appreciated.
     

    Attached Files:

  2. yahnis

    yahnis Private E-2

    Was unable to edit my original question due to a 10 min. limit on revisions.
    Wanted top include my system data:

    Dell XPS9100
    Windows 7
    Service Pack 1
    12GB RAM
    64-bit
    Intel(R) Core(TM) i7 CPU \960@3.20GHz 3.2-GHz
     
    Last edited: Mar 28, 2011
  3. Caliban

    Caliban I don't need no steenkin' title!

    Greetings, yahnis.

    Please perform the following: copy the C:\Windows\Minidump\032711-55208-01.dmp to your Desktop, then zip it (right-click it > send to > compressed folder) - attach that .zip file to your next reply, and one of the gurus here may be able to help you.
     
  4. yahnis

    yahnis Private E-2

    Thank you for that info. I've attached the C:\Windows\Minidump\032711-55208-01.dmp file to this reply.
     

    Attached Files:

  5. yahnis

    yahnis Private E-2

    This is another minidump file that occurred this morning.
     

    Attached Files:

  6. satrow

    satrow Major Geek Extraordinaire

    I hope you're not going to be too disappointed, guru I'm not :) just trying to help out in a difficult area.
    Code:
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800ab1b060, Physical Device Object of the stack
    Arg3: fffff80004ad7518, Functional Device Object of the stack
    Arg4: fffffa800eb80c10, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  pci.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
    
    MODULE_NAME: pci
    
    FAULTING_MODULE: fffff88000fb4000 pci
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    STACK_TEXT:  
    fffff800`04ad74c8 fffff800`02f05b52 : 00000000`0000009f 00000000`00000003 fffffa80`0ab1b060 fffff800`04ad7518 : nt!KeBugCheckEx
    fffff800`04ad74d0 fffff800`02ea5062 : fffff800`04ad7600 fffff800`04ad7600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`04ad7570 fffff800`02ea4f06 : fffff800`03041740 00000000`0014be2b 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`04ad75e0 fffff800`02ea4dee : 00000031`6041077d fffff800`04ad7c58 00000000`0014be2b fffff800`0300e7e8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`04ad7c30 fffff800`02ea4bd7 : 0000000f`6e2e69c1 0000000f`0014be2b 0000000f`6e2e6932 00000000`0000002b : nt!KiTimerExpiration+0x1be
    fffff800`04ad7cd0 fffff800`02e9136a : fffff800`0300be80 fffff800`03019cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`04ad7d80 00000000`00000000 : fffff800`04ad8000 fffff800`04ad2000 fffff800`04ad7d40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
    
    BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
    
    Followup: MachineOwner
    ---------
    Code:
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 82905f9c, The address that the exception occurred at
    Arg3: a28c2c40, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MiGetNextNode+b
    82905f9c 394804          cmp     dword ptr [eax+4],ecx
    
    TRAP_FRAME:  a28c2c40 -- (.trap 0xffffffffa28c2c40)
    ErrCode = 00000000
    eax=00000000 ebx=894e6a50 ecx=85629748 edx=00000000 esi=89cdded0 edi=0573eab4
    eip=82905f9c esp=a28c2cb4 ebp=a28c2d44 iopl=0         nv up ei pl nz ac pe cy
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010217
    nt!MiGetNextNode+0xb:
    82905f9c 394804          cmp     dword ptr [eax+4],ecx ds:0023:00000004=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x8E
    
    PROCESS_NAME:  SearchProtocolH
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 82a51cf4 to 82905f9c
    
    STACK_TEXT:  
    a28c2cb0 82a51cf4 e0d7b7c7 00000834 0573ea90 nt!MiGetNextNode+0xb
    a28c2d44 8289ac7a 00000834 02b20000 00000000 nt!NtQueryVirtualMemory+0x2f8
    a28c2d44 77345ca4 00000834 02b20000 00000000 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0573ea90 00000000 00000000 00000000 00000000 0x77345ca4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiGetNextNode+b
    82905f9c 394804          cmp     dword ptr [eax+4],ecx
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MiGetNextNode+b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cb710d6
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  0x8E_nt!MiGetNextNode+b
    
    BUCKET_ID:  0x8E_nt!MiGetNextNode+b
    
    Followup: MachineOwner
    The upper analysis, which is the latest BSOD, seems to point to the Realtek NDIS networking driver, try downloading and installing the latest version. I think it's this one. The lower analysis points to what's normally a software bug, it could well be the same issue.
     
  7. yahnis

    yahnis Private E-2

    Thanks for info. I went to the Reakltek site but it was not apparent to me which driver would be the appropriate one. I don't know which of the three displayed drivers is the correct one for me.

    I tried to find my type of network adapter by looking in the device manager where the network driver is listed as: Realtek PCIe GBE Family Controller.
    Hmn, no help there--the driver details didn't provide any clues that I could match to the available drivers at the Realtek site.

    I did see the nb-driver-M1005-LAN-7.27.920.2010.zip driver on the site you suggested but it wanted me to download using RadarSync PC Updater....and I don't want an "updater" to contend with right in the middle of troubleshooting...

    Not sure what to do next - I'm still researching leans Googling this and that, hoping you or someone may have more clues for me to pursue!
     

    Attached Files:

  8. sach2

    sach2 Major Geek Extraordinaire

    Hi, you can wait for satrow to clarify but I think he is linking to the driver below.

    I think it is this version 7.041 (Driver_Win7_7041_03212011.zip) from that link [Go has a box around it in the screenshot]. Or you could try the auto-installation version below it.

    It seems to match up with the driver from Dell only a slightly higher revision/version number.
     
    Last edited: Jan 17, 2012
  9. satrow

    satrow Major Geek Extraordinaire

    Check ;) That's the driver I'd use but the auto-installer will be easier for some people.

    It's pretty rare for the likes of Dell to actually keep their drivers updated to within 4-6 months of the better, bugfixed versions available from Intel, Realtek, etc.
     
  10. yahnis

    yahnis Private E-2

    OK, I'm going to go for it!
    I'll let you and satrow know how it goes!
     

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