Computer Locks - Requires Hard Reboot

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Journeyer, Jan 7, 2017.

  1. Journeyer

    Journeyer Private E-2

    This Windows 7 computer locks up periodically. When the computer locks, using ctrl-alt-del to reach the Task Manager is also not operational. A power off hard reboot is the only option.

    Unfortunately, I have not been able to tie this to any specific program or computer function. The problem seems rather random. Any thoughts will be most appreciated.

    Attached are the related logs.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The only clue might be Driver Toolkit. Otherwise, I am not seeing any malware. I suggest you post in the software forum.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  3. Journeyer

    Journeyer Private E-2

    Thanks TimW ... Great to know that malware is not involved. I'll check other possibilities. Appreciate the help.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem....good luck.
     
    Journeyer likes this.

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds